GREAT HALL PROJECT
DEN AND GREAT HALL PARTNERS KICK OFF GREAT HALL PROJECT
On Thursday, July 12, Denver International Airport (DEN) formally kicked off the start of construction of a three and a half-year renovation project of the Great Hall. The Great Hall is the area under the tents of the airport’s Jeppesen Terminal, which encompasses 1.5 million square-feet. The project will make substantial improvements to Levels 5 and 6.
“As the state’s largest economic engine, we must continue to invest in the airport for both today and tomorrow,” Denver Mayor Michael B. Hancock said. “This project will create a terminal for the future allowing Denver to accommodate its continued growth while competing on the global stage with some of the best airports and cities around the world.”
The Great Hall Project will enhance security, provide a more flexible and open airline check-in space and add new dining and shopping options. It will also increase capacity of the terminal, update the aging facility and improve the overall passenger experience at DEN.
“When the airport opened in 1995, the Transportation Security Administration (TSA) didn’t exist and passenger expectations of an airport were vastly different,” said airport CEO Kim Day. “Today, the Great Hall is well above its design capacity of 50 million passengers and is filled with noisy passenger screening operations and has no space in which to accommodate growth. The Great Hall Project will reconfigure and better utilize the existing space in the terminal to create a safer, more efficient and better travel experience while returning the Great Hall to its original purpose of a travelers’ oasis.”
CONSTRUCTION WALLS UP IN JEPPESEN TERMINAL
Phase 1 construction walls are now up in the middle section of Jeppesen Terminal as crews begin initial work on Phase 1 of the Great Hall Project. The first walls will go up on Level 5 near the baggage claim doors (closest to the curbs), but will not impact access to the terminal. Installation of all construction walls will take a few weeks and will be completed by the last week of July.
Phase 1 is scheduled to continue until spring 2019 and will not impact security screening or check-in processes. However, construction walls may require additional time to navigate from the check-in counters to security.
Please keep in mind the following tips to help keep your terminal experience as smooth as possible during construction:
- Check FlyDenver.com before you head to DEN. Delays are expected to be minimal for travelers during the first phase of construction, but we encourage you to check for information such as current security wait times before you leave.
- Follow the signs. The terminal will look different from what you may be used to. Make sure to keep your head up and use posted signage to help you navigate construction as smoothly as possible.
- When in doubt, ask for help. Find a friendly DEN ambassador or customer service agent wearing a blue vest, or any airport employee you see wearing a badge, if you have any questions or need assistance.
Below are approximate 3-D maps of how the construction walls will appear in the terminal on Level 5 and Level 6 during Phase 1:
CONTACT THE PROJECT TEAM
GREAT HALL PROJECT BEGINS IN JULY 2018
Can you hear that? It’s the faint hum of construction equipment in the distance. And it’s getting closer.
Since the start of the year, DEN and Great Hall Partners have focused on the design of the new Great Hall, with a lot of help from our friends. We have been working closely with TSA, our airline partners and concessionaires to help design a Great Hall experience that will be efficient and enjoyable for our business partners and our passengers.
Construction of the Great Hall will take place in four phases with some preparation work already underway. For instance, some restaurants have already closed, ground transportation counters have relocated and some of the artwork in the terminal has been temporarily placed in storage until construction is complete. The airport’s unique and conversational art will return upon completion of the project.
Construction walls and new wayfinding signage are also going up in the terminal.
The four phases of construction will include:
Phase 1 will happen primarily in the middle section of the Great Hall
Phase 2 will move to the southern section (closest to the hotel and transit center)
Phase 3 will move to the northern section
Phase 4 will take place primarily in the areas where the Level 5 TSA screening areas are located today
Note: The map below depicts approximate work areas for the four different phases of the project.
We invite you to browse this site to learn more about the Great Hall Project and its mission to create a more efficient and enjoyable experience for the travelling public.
Be sure to subscribe below to receive Great Hall News — the official newsletter of the project — to stay in the know.
ALL PHASE 1 CONCESSIONS NOW CLOSED
As construction approaches, you may be wondering what’s happening to your favorite Jeppesen Terminal concessions.
In general, dining and shopping options in Jeppesen Terminal will be limited throughout the project, as all existing concessions will close eventually. The good news is the closures will happen in phases. And, we are actively working to secure temporary concessions in the terminal to help bring some food and beverage options to our passengers.
And, don’t forget, there are several great dining options at the Westin Hotel and Transit Center. You can enjoy breakfast, lunch or dinner at the Grill & Vine, or coffee and quick snacks at Ingredients both located on Level 5 of the Westin. You can also enjoy coffee and snacks at Roasting Plant on the train platform level (Level 2) of the Transit Center.
We are also excited to announce that later this summer, Tom’s Urban — a restaurant/brew pub — will open on Level 5 of the Westin.
Below is a list of concessions that are saying their goodbyes, as well as those that will remain open during Phase 1 (which lasts until roughly spring 2019).
Closing prior to the start of Phase 1:
Staying open during Phase 1:
AIRLINE TICKET COUNTERS ON THE MOVE
Several airlines have moved their ticket counters to temporary locations. Airline moves will continue through much of the project until work on the ticket counters is complete in early 2020. You can always find an updated list of airline ticket counters here.
POST OFFICE NOW CLOSED
As part of the initial round of concession closures leading up to the Great Hall Project, the U.S. Post Office on Level 6 West is now closed.
DEN does still offer the following mail services throughout the airport:
- U.S. Post Office drop box on Level 6 West, further north (signage is posted)
- U.S. Post Office drop boxes on A, B and C concourses
- Stamp sales and money orders at Money Exchange locations in Jeppesen Terminal and A and B concourses
- Stamps are also available at SkyMarket locations on B and C concourses
- FedEx drop box on B and C concourses
- UPS drop box on B and C concourses
For passengers who enter security with prohibited items and need to mail them, that option will still be available directly at the TSA checkpoints via Airport Mailers. TSA representatives will provide information to passengers as needed.
While mail services will be limited during construction, we are planning on adding a business center to Level 6 in the corridor leading to A Gates. We will share more information about this future amenity as details are finalized.
The DEN U.S. Post Office was a sub-station of the Montbello Station Post Office. Customers can contact this office at 303-371-8783 for information about applicable P.O. Box refunds.
The Montbello location offers 24-hour lobby access, window service from 9 a.m. to 6 p.m., Mondays through Fridays, and from 9:30 a.m. to 12:30 p.m. on Saturdays.
To find other U.S.P.S. locations, visit https://m.usps.com/m/POLocatorAction.
SEARCH BEGINS FOR NEW CONCESSIONS
In April 2018, Great Hall Partners, the team selected as the developer for the Great Hall Project, launched the process to determine who will reside in the new concession spaces in the Great Hall.
The process closed on June 12, and an announcement about the first new concessionaires selected is coming soon. Learn more about the future of DEN concessions at rfp.greathallpartners.com.