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Most Airline Counters Move to Temporary Locations

DEN is temporarily relocating 24 airline check-in/bag drop counters as construction continues on the Great Hall Program. Between April 9 and June 30, the counters at the south end of Jeppesen Terminal’s east and west sides will be temporarily moving from Level 6 to Level 5. These airlines will remain on Level 5 in their temporary operation through mid-2027.

Additional Information

DENVER INTERNATIONAL AIRPORT

Customer Service

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Our Customer Service Agents are ready to assist you, between 6 a.m.-10:30 p.m.

Did you know you can video chat with one of our customer service agents? Click on the purple oval at the bottom right of your screen titled “Chat with an Agent.”

When you connect with our agents, you will know you are in good hands. They are knowledgeable about DEN and the products and services DEN has to offer and can even help you navigate the airport.

Text or Video Chat: (720) 902-9351

Call: (720) 730-IFLY (4359)

Email: [email protected]

Chat with an Agent (video call)

Call: (720) 730-4359

Need info on Lost and Found?

Where you lost it determines who to contact.

Open Directions to Lost and Found.

  • DEN receives items from public areas in the airport
  • Airlines hold onto items lost on the airplane, at baggage claim, check-in, and gates
  • Lost something at a restaurant, shop, or business? Contact the business directly
  • Lost items on a taxi, limo, shuttle, ride app service (Uber, Lyft), or RTD bus or train? Look on our transportation page for contact information.
File Your Free Claim Lost and Found Info

Airline and DEN Department Contact Information

Airlines hold onto items lost on the airplane, at baggage claim, check-in, and gates. DEN receives items from public areas in the airport.

Denver International Airport Contact Information

DepartmentContact Information
Customer Service Text/Chat(720) 902-9351
Customer Service Phone(720) 730-IFLY (4359)
AccessibilityFile a report online.
Airport Police(303) 342-4211 | 24 hours a day, seven days a week
Art And Culture Programs[email protected] | Art pieces are viewable 24 hours a day, seven days a week.
Energy Management[email protected]
Environmental Management[email protected]; (303) 342-2730
Ground Transportation[email protected]; 6:30 a.m. to 11:30 p.m. daily | (303) 342-4059
Lost and FoundPhone: (720) 336-2522
Text: (720) 336-2818
Hours: 8 a.m. to 7:30 p.m., Monday – Friday; 8 a.m. to 6 p.m., Sat and Sun
Media Information[email protected]; (720) 583-5758
Noise Concerns[email protected] | (303) 342-2380 or (800) 417-2988 24/7
Parking[email protected] | 24 hours a day, seven days a week (303) 342-7275
Tours[email protected]
Website Management[email protected]
Wi-Fi Internet Customer Support[email protected]
Transportation Security Administration(866) 289-9673; [email protected]
Taxi, Limousine and Shuttle CommentsColorado Department of Regulatory Agencies | (303) 894-2070

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Airline Passenger Rights

  1. Flight delays and cancellations
    • Each airline has its own policies about what it will do for delayed passengers waiting at the airport; there are no federal requirements
    • Airlines are not required to compensate passengers whose flights are delayed or canceled
  2. Refunds
    • Consumers may be entitled to a refund of the airline ticket price and/or associated fees for a cancelled flight or a Schedule Change/Significant Delay
  3. Bumping of passengers from flights and the oversale of flights
    • When an oversale occurs, the Department of Transportation (DOT) requires airlines to ask people who aren’t in a hurry to give up their seats voluntarily, in exchange for compensation. Those passengers bumped against their will are, with a few exceptions, entitled to compensation.
  4. Lost, delayed, or damaged baggage
    • Airlines assert a limit on their liability for delayed, lost or damaged checked baggage. Liability differs on domestic and international trips.
    • Special liability requirements apply to the domestic transportation of assistive devices used by passengers with disabilities.

These highlight some of your rights as a passenger. For more information, please go to website below.

Learn All Your Rights as a Passenger

Helpful Information

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Directions

8500 Peña Blvd

Denver, Colorado 80249

Customer Service

About DEN

Denver International Airport is one of the busiest airports in the world. DEN is the primary economic engine for the state of Colorado, generating more than $47.2 billion for the region annually. Follow us on socials!

Report Website Accessibility Issues

An accessible website is important to us. Call us or fill out the form linked below to report any website issues.

Call (303) 342-2500