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Digital Accessibility Statement


Accessibility Statement for Denver Airport

We want everyone who visits the Denver Airport website to feel welcome and find the experience rewarding, going above and beyond the recommendations stated in Section 508 of the Rehabilitation Act 1998.

What did we do

To help us make the Denver Airport website a positive place for everyone, we’ve been using the Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines explain how to make web content more accessible for people with disabilities, more compatible with assistive technology, and more user friendly for everyone. The guidelines have three levels of accessibility (A, AA and AAA). We’ve chosen Level A & AA as the target for the Denver Airport website.

How did we do it

We’ve worked hard on the Denver Airport website and we’ve hired the certified professionals at ilumino, llc to help us achieve our goal of Level A & AA accessibility. The following pages/documents included in the scope of work are representative of the pages on the website:

  • Homepage
  •  Facilities and Grounds
  • News and Press Overview
  • Badging and Security
  • Forms and Documents
  • Business and Community
  • Business Opportunities
  • CEEA
  • Flights Arrivals
  • Connections
  • Security
  • Accessibility and Mobility
  • Dine Shop Relax Overview
  • Parking
  • Dine Shop Relax Detail
  • Global element (Header, Footer, Navigation, Search)
  • Components library
    • Pet Relief Location Block
    • Transportation Shared Van Contact Card Block
    • Explore Major Projects at DEN (two-column images with icon lists)
    • CAC Members Block
    • Stats Block – Denver International Airport By The Numbers
    • Leadership Team Block
    • Leadership Team Block Pop-Up “Meet …”
    • Table Block (Airline Contact Info/DA Contact Info)
    • YouTube Video Block
    • Security Block (Check email)
    • Airlines Table
    • Job Search Filter

The accessibility experts at ilumino, llc conducted manual testing on a Windows or Mac computer using NVDA, JAWs, or VoiceOver, as appropriate. Proprietary software is used for all automated testing.

There are some areas of our website, provided by 3rd party vendors, that we have learned may not be accessible or usable by everyone equally. We understand that all areas must comply with the WCAG 2.1 Level A & AA guidelines and we will update those areas as soon as possible.
Third parties that need to be updated are:

  • Sprinklr Live Chat
  • Gravity Form (WordPress plugin)
  • Popup Maker Pro
  • Mmenu.js
  • GTranslate (minor duplicated ID issue that doesn’t prevent accessibility of the component)

We will monitor the website regularly to maintain our ongoing commitment to delivering a site that is accessible to the largest possible audience. If you have any concerns about the usability of our site or find a feature that is inaccessible, please contact us using the information below. We will make every reasonable effort to accommodate requests.

Connect with us

If you enjoyed using the Denver Airport website, or if you had issues with any part of it, please get in touch. We’d like to hear from you in any of the following ways:

This document was updated by ilumino on May 24, 2024.

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Denver, Colorado 80249

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About DEN

Denver International Airport is one of the busiest airports in the world. DEN is the primary economic engine for the state of Colorado, generating more than $36 billion for the region annually. Follow us on socials!