Accessibility

The City and County of Denver, as owner and operator of Denver International Airport, does not discriminate on the basis of disability in admission to, access to, treatment of, or employment in its programs and activities.

DEN is now part of the Hidden Disabilities Sunflower Network!

To support passengers with hidden disabilities, DEN has partnered with the Hidden Disabilities Sunflower organization to bring the Sunflower Lanyard Program to the airport. The green lanyard with sunflowers discreetly signals that the wearer, or a member in the group, has an invisible disability and may need additional support.

Travelers, travel care companions, and care partners can obtain a Sunflower Lanyard from a DEN Ambassador or a Customer Service Agent at any of the four customer service information booths at DEN, located in the terminal and in the center of each concourse. The decals also indicate a friendly space for customers with hidden disabilities to stand and wait for assistance.

There are no prerequisites for asking for or wearing the Hidden Disabilities Sunflower-branded lanyard. By wearing the lanyard, DEN team members can be signaled that a person has a hidden disability and may need extra support getting through the airport. 

Sunflower lanyards are recognized in 140 airports worldwide.

For more details about the program, please visit the Hidden Disabilities website.

Accessible Parking Options

Denver International Airport provides accessible parking spaces at all airport-owned parking facilities.  In the East and West parking garages, these spaces are located next to entry doors into Jeppesen Terminal, on garage Levels 1, 2, 4 and 5 (no accessible parking is available on Level 3).

If using outlying parking options, such as economy or shuttle lots, accessible spaces are located near the pick-up/drop-off shelters in the Economy West and Economy East parking lots. All vans and buses serving these lots are lift-equipped. Wheelchair or electric cart service is available from your airline. For more information call (303) 342-4650.

Accessibility Services

  • Aira: Aira is a digital wayfinding app that uses a live, trained professional agent to assist people who are blind or have low vision with completing tasks and wayfinding
  • Video Relay Service: Video Relay Service (VRS) is available in the terminal. There is a VRS monitor on the west side of the terminal, near door 608, and a VRS monitor on the east side of the terminal, near door 607
  • Language Line: Interpreter services are available at each information booth (in the terminal, Concourse A, B & C) and in Customs for international arrivals
  • Guide for families with Development Disabilities

Elevators

  • Elevators can be found in all high-traffic areas of the airport, near the escalators
  • All public elevators are ADA accessible

Ground Transportation

  • The Americans with Disabilities Act (ADA) requires all ground transportation companies to provide wheelchair-accessible vehicles
  • The following ground transportation companies pick up disabled passengers at curbside on Level 5, west-side of Jeppesen Terminal
    • Dashabout: 2 day advance notice required: (800) 720-3274
    • Metro Cab: (303) 333-3333
    • Mobility Plus (Yellow Cab): 24 hour on-demand wheelchair accessible service: (303) 777-7777
    • Mobility Transport Service: 24 hour advance notice required: (303) 295-3900
    • RTD access-a-Ride: (303) 292-6560

Medical

  • Defibrillators for cardiac emergencies are located in Jeppesen Terminal and each Concourse
  • Portable oxygen containers (POCs) must meet FAA requirements and must be pre-approved with your airline. Contact your airline for details and to make arrangements
  • For more information about the types of medical devices and medication that can go through security, please refer to TSA Cares

Paging

  • Visual paging monitors are located in near flight information display monitors and near the baggage claim carousels
  • If you are anticipating receiving a page, you may use a TTY unit and call (800) 688-1333 for assistance

Restrooms

  • There is a large, private unisex/family restroom located in Jeppesen Terminal and on each concourse map
  • All restrooms are ADA accessible
  • Companion Care Restroom: DEN has a Companion Care restroom with a remote-control, height-adjustable adult changing table inside, along with a standard toilet and sink. The Companion Care restroom is located on the west side of Level 5, adjacent to the train exit and next to the men’s restroom.

Security

  • The Transportation Security Administration (TSA) is responsible for transitioning passengers through the airport's security checkpoints. Learn more about TSA procedures for people with special needs here or toll free at (855) 787-2227
  • If you have any medical devices, such as syringes or special apparatus that might be questioned at the security checkpoint, you should check with your airline in advance of the flight to confirm requirements. Under FAA regulations, diabetics who need to fly with syringes or insulin delivery systems should carry a vial of insulin with a professional, pharmaceutical preprinted label which clearly identifies the medication. Because of the possibility of forgery, prescriptions and letters of medical necessity will not be accepted
  • Only ticketed passengers are allowed past security checkpoints. However, many airlines issue special "companion passes" to non-travelers assisting travelers with disabilities or children traveling alone that allow them to accompany passengers with special needs to the gates. Travelers should check directly with the airlines they are traveling on to see what options are available
  • For assistance through security, please contact TSA Cares. TSA Cares is a helpline that provides travelers with disabilities, medical conditions, and other special circumstances additional assistance during the security screening process
  • Travelers with disabilities who need to can use the TSA Restricted Access lanes

Service Animals

  • Pet Relief Areas:  Furry travelers at DEN now have their own private restrooms on each of DEN’s concourses, in addition to Jeppesen Terminal. The new indoor pet relief rooms provide service animals and pet companions with a comfortable and welcoming area to take care of business before or after a flight.  The pet relief rooms are conveniently located post-security in the centers of concourses A, B and C. Also, there is a pre-security, outdoor pet relief area, located just outside door 200 on the west side of the Jeppesen Terminal. All pet relief areas are compliant with the Americans with Disabilities Act. Read more

Telephones

  • Several TTY public pay telephones for the deaf and hearing-impaired are conveniently located throughout the terminal and concourses. Each unit is marked with the international symbol for TTY. Customer and Special Services staff and Hospitality Ambassadors can help you find a TTY unit

Train

  • Escalators and elevators can be used to descend to the train stations. Elevators are located in the terminal's two security-screening areas and in the central areas of all concourses
  • If you are assisting a wheelchair user, please utilize the middle train cars and back into the train car to ensure the wheelchair wheels do not get stuck on the boarding threshold

Wheelchairs and Electric Cart Service

  • All wheelchair services are arranged by the airlines. Please contact your airline to arrange wheelchair service
  • For specific airline disability information, please contact the airlines before you arrive at the airport or coordinate service at the airport counter when you check-in. For more information about accessibility and disability accommodations, please refer directly to your airline.
  • Electric cart service is NOT available from the terminal. This service is only available on the concourse. 
  • If you need electric cart service, please contact the airline to coordinate wheelchair transport to the concourse. Once you arrive at the concourse, you can continue to be transported to the gate by wheelchair or arrange to take the electric cart service which runs on a regular schedule.

Additional Accessibility Information & Resources

Do you have a family member with a cognitive disability that is traveling for the first time? Below are some helpful videos to help individuals become familiar with the airport environment and help prepare them for their trip.

Do you need to escort a family member or friend (ex., an elderly parent, or a child) to or from their gate? 

  • On the day of the flight, you can obtain a Dependent Needs Pass from the airline’s ticket counter. You will need the passenger’s name and flight number. The Dependent Needs pass can only be obtained on the day of travel.

ADA Compliance, Feedback and Complaints

 If you believe Denver International Airport has not provided adequate access to airport services, programs, opportunities, or activities or if you are a limited-English proficient Individual and you believe Denver International Airport did not provide adequate language assistance with respect to a service, benefit or encounter, you may file a formal complaint using this form (formulario en español) and delivering it to:

ADA Compliance Officer
Carol Reagan
Denver International Airport
8500 Peña Blvd.
Denver, CO 80249
(303) 342-2814
 
What happens after a complaint is received?
 
After the complaint is received and reviewed, we will inform you of our action, which may include
  1. Contacting you for additional information or copies of relevant documents
  2. Referring your complaint to another federal agency with responsibility for the types of issues you have raised; or
  3. Investigating your complaint