The City and County of Denver, as owner and operator of Denver International Airport, does not discriminate on the basis of disability in admission to, access to, treatment of, or employment in its programs and activities.

Accessible Parking Options

Denver International Airport provides accessible parking spaces at all airport-owned parking facilities.  In the East and West parking garages, these spaces are located next to entry doors into Jeppesen Terminal, on garage Levels 1, 2, 4 and 5 (no accessible parking is available on Level 3).

If using outlying parking options, such as economy or shuttle lots, accessible spaces are located near the pick-up/drop-off shelters in the Economy West and Economy East parking lots. All vans and buses serving these lots are lift-equipped. Wheelchair or electric cart service is available from your airline. For more information call (303) 342-4650.


  • Elevators can be found in all high-traffic areas of the airport, near the escalators
  • All public elevators are ADA accessible

Ground Transportation

  • The Americans with Disabilities Act (ADA) requires all ground transportation companies to provide wheelchair-accessible vehicles
  • The following ground transportation companies pick up disabled passengers at curbside on Level 5, west-side of Jeppesen Terminal
    • Dashabout: 2 day advance notice required: (800) 720-3274
    • Metro Cab: (303) 333-3333
    • Mobility Plus (Yellow Cab): 24 hour on-demand wheelchair accessible service: (303) 777-7777
    • Mobility Transport Service: 24 hour advance notice required: (303) 295-3900
    • RTD access-a-Ride: (303) 292-6560


  • Defibrillators for cardiac emergencies are located in Jeppesen Terminal and each Concourse
  • Portable oxygen containers (POCs) must meet FAA requirements and must be pre-approved with your airline. Contact your airline for details and to make arrangements


  • Visual paging monitors are located in near flight information display monitors and near the baggage claim carousels
  • If you are anticipating receiving a page, you may use a TTY unit and call (800) 688-1333 for assistance


  • There is a large, private unisex/family restroom located in Jeppesen Terminal and on each concourse map
  • All restrooms are ADA accessible


  • The Transportation Security Administration (TSA) is responsible for transitioning passengers through the airport's security checkpoints. Learn more about TSA procedures for people with special needs at: or toll free at (855) 787-2227
  • If you have any medical devices, such as syringes or special apparatus that might be questioned at the security checkpoint, you should check with your airline in advance of the flight to confirm requirements. Under FAA regulations, diabetics who need to fly with syringes or insulin delivery systems should carry a vial of insulin with a professional, pharmaceutical preprinted label which clearly identifies the medication. Because of the possibility of forgery, prescriptions and letters of medical necessity will not be accepted
  • Only ticketed passengers are allowed past security checkpoints. However, many airlines are issuing special "companion passes" to non-travelers assisting travelers with disabilities or children traveling alone that allow them to accompany passengers with special needs to the gates. Travelers should check directly with the airlines they are traveling on to see what options are available

Service Animals

  • Pet Relief Areas:  Furry travelers at DEN now have their own private restrooms on each of DEN’s concourses, in addition to Jeppesen Terminal. The new indoor pet relief rooms provide service animals and pet-companions with a comfortable and welcoming area to take care of business before or after a flight.  The pet relief rooms are conveniently located post-security in the centers of concourses A, B and C. Also, there is a pre-security, outdoor pet relief area, located just outside door 200 on the west side of the Jeppesen Terminal. All pet relief areas are compliant with the Americans with Disabilities Act.  Read more


  • Several TTY public pay telephones for the deaf and hearing-impaired are conveniently located throughout the terminal and concourses. Each unit is marked with the international symbol for TTY. Customer and Special Services staff and Hospitality Ambassadors can help you find a TTY unit


  • Escalators and elevators can be used to descend to the train stations. Elevators are located in the terminal's two security-screening areas and in the central areas of all concourses


  • Your airline can provide you with wheelchair or electric cart service
  • Request a wheelchair from the airline in advance or at the ticket counter

File a Complaint

 If you believe Denver International Airport has not provided adequate access to airport services, programs, opportunities, or activities or if you are a limited-English proficient Individual and you believe Denver International Airport did not provide adequate language assistance with respect to a service, benefit or encounter, you may file a formal complaint using this form (formulario en español) and delivering it to:

ADA Compliance Officer
Carol Reagan
Denver International Airport
8500 Peña Blvd.
Denver, CO 80249
(303) 342-2814
What happens after a complaint is received?
After the complaint is received and reviewed, we will inform you of our action, which may include
  1. Contacting you for additional information or copies of relevant documents
  2. Referring your complaint to another federal agency with responsibility for the types of issues you have raised; or
  3. Investigating your complaint