Travel Tips

COVID Travel Tips

Masks, Social Distancing and Cleanliness

  • Face coverings are required to be worn by everyone in the public space at DEN. Passengers who need a mask can purchase one at concessions throughout the airport or at one of two vending machines located in the terminal. All major domestic airlines also require passengers to wear a mask on board.
  • Signage and other indicators have been placed around the airport to encourage social distancing. Plexiglass barriers have also been placed at check-in counters, TSA document screening, airline podiums and some shops and restaurants.
  • More than 100 hand sanitizer dispensers are located throughout the airport and disinfecting wipe dispensers are in each gate area. The airport has increased the frequency of cleaning in all public spaces and on the train.
  • Learn more about COVID-19 safety efforts here

Parking

  • DEN’s shuttle parking lots, including Pikes Peak and Mt. Elbert, East Economy lot and valet parking in both garages are currently closed.
  • All other DEN public parking lots are open, including West Economy, the east and west garages, short term parking and the 61st and Peña lot.
  • Parking shuttles are running from the West Economy lot to the DEN Transit Center as usual, every 10 minutes. Shuttle capacity is limited to approximately eight passengers at a time.
  • Passengers parking in West Economy are still able to access the east side of the terminal.
  • Learn more about parking changes or view a list of alternative shuttle lots here.

Navigating Construction

  • The Great Hall Project construction has closed two lanes and the sidewalk on Level 6 passenger drop-off between Doors 606 and 610 (West side) and Doors 607 and 611 (East side). However, between Dec. 18-28, the Level 6 sidewalk will be open during the day to accommodate holiday traffic and allow passengers to access the sidewalk and curbside check-in. The best way to navigate terminal construction is to follow all signage on Peña Boulevard to get to the correct airline check-in area of the terminal (East or West side).
  • Once inside the airport, follow signs to your destination or access our interactive map online by scanning QR codes posted at check-in and throughout the terminal to help navigate around construction.
  • Construction is underway to improve safety and traffic flow Peña Boulevard between Jackson Gap and the terminal. Due to construction-related lane closures, drivers headed to the terminal on inbound Peña Boulevard should stay in the dedicated east-side or west-side lanes before entering the construction zone at Jackson Gap:
    • Drivers should use the left lane if they are picking up or dropping off passengers at Terminal West or parking in Economy Parking
    • Drivers should use the right lane if they are picking up or dropping off passengers at Terminal East
    • All airlines and security checkpoints are accessible from both Terminal West and Terminal East The return to terminal loop has moved to Jackson Gap. Drivers who are picking up passengers at DEN should wait at the cell phone waiting lot at final approach until their party arrives at the passenger pick-up area on the curb.

Security Checkpoints

  • All DEN security checkpoints are open and operating normally.
  • TSA lines have been reconfigured to provide wider lanes to allow for social distancing.
  • A TSA agent may ask passengers to remove their mask to verify their identity when documents are checked.
  • TSA is allowing one liquid hand sanitizer container, up to 12 ounces per passenger, in carry-on bags. TSA also asks passengers place their carry-on food items into a clear plastic bag and place that bag into a bin during screening.
  • Passengers should consider using the A-Bridge Security TSA Checkpoint, located on Level 6 on the north side of the terminal. This security checkpoint is walking distance to the A gates and open from approximately 4:30 a.m. to 6 p.m

Trains to the Gate

  • Busy train times generally come in short waves and trains run every 2-3 during peak times.
  • If a train is crowded, we recommend waiting for the next one
  • Move to the center of the train platform, instead of waiting for a car at the end, generally center cars are less crowded
  • Passengers flying into/out of an A Gate should walk across the A-Bridge on Level 6, which eliminates the need to get on the train completely. Passengers flying into/out of a B or C gate can also access the A-Bridge, which will shorten their travel time on the train
  • Train rides are brief, 2-3 minutes on average. This coincides with CDC guidance regarding community exposure, they recommend less than 15 minutes around others in masks

Plan Ahead and Arrive Early

  • DEN has three security checkpoints. South Security is open 24 hours a day, North Security is open 4 a.m.-9 p.m. and Bridge Security is open 4:30 a.m.-6 p.m.
  • Passengers should arrive in the terminal at least two hours in advance to ensure the smoothest airport experience.  

New DEN Traveler Services

VeriFLY

  • DEN has implemented VeriFLY, a free service designed for travelers looking for a little more confidence in their journey through the airport. VeriFLY allows people to make a reservation to access a dedicated TSA screening lane a limited-capacity train car for the train that connects DEN’s terminal with its three concourses. Anyone can make a reservation through the VeriFLY app. To participate, a health screening 24 hours before travel is required. Passengers will also have their temperatures taken before they go through security. The program is free and easy to use!
  • Learn more about VeriFLY here

Eats Delivered

  •  Eats Delivered is a 12-month long pilot program that brings a handful of favorite DEN restaurants to anywhere in the airport, including your gate! Users can download the “AtYourGate” app then order food from seven participating concessions and have the order delivered to their gate or in the terminal in approximately 30 minutes or less.
  • Learn more about Eats Delivered here

General Travel Tips

Before You Leave for the Airport

  • Plan accordingly and allow for extra time at the airport.

  • A good rule of thumb is to be inside the airport two hours prior to your flight departure time. This should allow for plenty of time to navigate flight check-in, security lines and travel to your gate.

  • Before you leave the house, check with your airline to confirm that your flight is on time and check-in online if possible. 

  • Check parking availability at flydenver.com/park.

Parking

  • For real-time parking information while you’re on the road, watch for electronic signs along inbound Peña Boulevard.

  • The East and West garages are available for $5/hour or a $28/day maximum. Reserved parking is available in the East and West garage.  For more info, visit flydenver.com/parking_transit/parking/reserve-your-parking

  • The East and West Economy Lots, located next to the Jeppesen Terminal garages, are available for $17/day.

  • Short-term parking is available in the East and West garages for $6/hour. This area is intended for passenger pick-up and drop-off.

  • We offer free vehicle services for our customers including jump starts, tire inflation, and car key retrieval if they’ve been locked in your vehicle. For any of these services, call (303) 342-4650, 24 hours a day, seven days a week.

Picking up 

  • Check with your friend or family member’s airline, or visit flydenver.com, to confirm that the flight is on time before leaving for the airport

  • Curbside parking at Jeppesen Terminal is prohibited. Avoid the congestion on the passenger arrival level by parking in the East and West Terminal Garages for just $5/hour. With nearly 15,000 combined parking spaces, the garages provide convenient access to the terminal and are generally open during the holiday travel season.

  • The Final Approach cell phone waiting lot is located at 7684 N. Wenatchee St, approximately three miles west of the Jeppesen Terminal along Peña Boulevard. It can be easily accessed via eastbound Peña Boulevard to 75th avenue and northbound Gun Club Road; westbound Peña Boulevard to Wenatchee Street; or from East 78th Avenue. Signs are posted along all access routes. This facility includes dining options and free Wi-Fi.

  • Parking or stopping along any airport roadway is illegal and dangerous and violators are subject to ticketing.

Traveling with children or persons 75-years-old or older

Technology tools

  • Checking-in: If you didn’t check in online before leaving home, save time with self-service check-in kiosks near airline counters

  • Get flight status information, road conditions, parking lot availability, security wait times, airport maps, ground transportation and more at www.flydenver.com 

  • Follow us on Facebook, Instagram and Twitter for frequent airport updates 

  • DEN offers free Wi-Fi Internet access, phone charging stations and free global calling throughout the airport.

Simply ask for help

  • DEN customer service staff are available throughout the terminal and concourses to provide directions and information. 

  • Utilize DEN Live agent and speak to an agent virtually face-to-face. Click here for more information.

  • Passengers without Internet access can use these helpful airport telephone numbers:

    • (303) DIA-PARK (342-7275) – Select “option one” for information on parking availability in DEN lots

    • (303) 342-4059 – Information on DEN ground transportation

    • TEXT (720) 370-9002 – General airport questions (303) 342-2000 

    • DEN Customer Services for out-of-town visitors (800) AIR-2-DEN 

Packing

  • Travelers may bring one carry-on bag and one personal item (purse, laptop, etc.) through security

  • Put medications and other required items in your carry-on bag

  • The Transportation Security Administration’s (TSA) restrictions on taking liquids and gels through security remain in place. For more information on security screening and smart packing tips, visit TSA.gov.

  • Leave holiday gifts unwrapped; TSA may open wrapped packages to check the contents

  • Know your airline’s checked bag policies and fees in advance.