Description:
Job Title: Passenger Service Agent Supervisor
Company: Prospect Airport Services
Location: Denver International Airport (DIA)
Job Type: Full time
Salary: $20.29/hour
Overview:
As a Wheelchair Agent Supervisor, you will play a vital role in ensuring the efficient and safe provision of wheelchair assistance to passengers at the airport. You will be responsible for leading and supervising a team of employees, coordinating with management and dispatch, and ensuring that all safety protocols are followed.
Key Responsibilities:
Supervision and Direction:
- Plan, schedule, and direct the activities of employees providing wheelchair assistance services during overnight shifts.
- Provide guidance and support to staff, ensuring they understand their responsibilities and perform their duties effectively.
- Conduct regular meetings with team members to communicate expectations, address concerns, and provide feedback.
Coordination and Communication:
- Collaborate with airport management and dispatch to coordinate wheelchair assistance services in alignment with passenger needs and flight schedules.
- Maintain open communication channels with relevant stakeholders, including airline representatives and other airport personnel, to facilitate smooth operations.
- Respond promptly to inquiries and requests for assistance from passengers and staff, demonstrating excellent customer service skills.
Equipment Setup and Safety Compliance:
- Ensure that all necessary equipment for wheelchair assistance, such as wheelchairs and ramps, is set up and ready for use in advance of passenger arrivals.
- Monitor adherence to safety procedures and protocols by staff, emphasizing the importance of proper lifting techniques and the use of personal protective equipment.
- Conduct periodic inspections of equipment to identify any maintenance needs or safety hazards, reporting findings to appropriate personnel.
Qualifications:
- Previous experience in a supervisory or leadership role, preferably in a customer service-oriented environment.
- Ability to plan, organize, and prioritize tasks effectively in a dynamic and fast-paced setting.
- Excellent interpersonal and communication skills, with the ability to interact professionally with diverse individuals, including passengers with special needs.
- Physical fitness to lift a minimum of 50 pounds and engage in activities that require standing or walking for extended periods.
- Familiarity with airport operations and regulations is advantageous.
- Availability to work overnight shifts, weekends, and holidays as required.
Working Conditions:
- This position primarily operates in the airport terminal, overseeing wheelchair assistance services.
- Requires physical exertion, including lifting, bending, and pushing wheelchairs.
- Exposure to varying weather conditions and noise levels may occur.
About Prospect Airport Services: Prospect Airport Services has over five decades of experience in the airline industry. With a dedicated workforce of over 11,000 motivated associates and cutting-edge proprietary technology, we are committed to providing superior customer service and maintaining the highest levels of safety. Our employees embody professionalism, a strong work ethic, and unwavering integrity. As an Equal Opportunity Employer, we value diversity and offer opportunities for advancement within our organization.
