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East Parking Garage Partial Closure

Power washing and re-striping is underway at the East Garage through July 30. When work is underway, certain sections will be closed, but other areas of the garage will remain open. Partial closure schedule for East Garage: Phase 1: July 9-12, Rows N-Q, all levels. Phase 2: July 13-16, Rows J-M, all levels. Phase 3: July 20-23, Rows E-H, all levels. Phase 4: July 27-30, Rows A-D, all levels, including Premium Reserve. To complete this work, all vehicles must be cleared from the area scheduled for cleaning. For more information, call 303-342-7275. The above dates are subject to change due to various unforeseen circumstances.

Most Airline Counters Move to Temporary Locations

DEN is temporarily relocating 24 airline check-in/bag drop counters as construction continues on the Great Hall Program. Between April 9 and June 30, the counters at the south end of Jeppesen Terminal’s east and west sides will be temporarily moving from Level 6 to Level 5. These airlines will remain on Level 5 in their temporary operation through mid-2027.

Additional Information
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Member Service Professional (MSP)

Member Service Professional (MSP)

Job Category:

Concessions Service

Restaurant

Application Email:

Open Date:

Mar 8, 2024

Benefit Information:

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Description:

The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.

It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:

  • Welcoming and providing access to our Card Members upon arrival at reception.
  • Being accountable and taking ownership of the customer’s experience from beginning to end
  • Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer.
  • Employing the Customer First philosophy in meeting customers’ needs and expectations.
  • Providing concierge and lifestyle recommendation
  • Providing travel consultation and minimal reservation assistance
  • Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners

Lounge Hours of operation are from 05:00 AM – 10:00 PM Monday -Sunday. Hours are subject to change due to business need.

Salary:

$ $20.00 to $22.12 hourly + bonus + benefits

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8500 Peña Blvd

Denver, Colorado 80249

Customer Service

About DEN

Denver International Airport is one of the busiest airports in the world. DEN is the primary economic engine for the state of Colorado, generating more than $47.2 billion for the region annually. Follow us on socials!

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