Podium

Description:

Job Title: Podium Agent for Passenger Services

Company: Prospect Airport Services

Location: Denver International Airport (DEN)

Job Type: Full time

Pay: $19.29 per hour

Overview:

Join our team at Prospect Airport Services and embark on a flexible and rewarding job opportunity in a friendly work environment. As a Podium Agent for Passenger Services, you will have the chance to provide exceptional customer service and assistance to airline passengers, particularly those with disabilities or who require special assistance. You will be responsible for ensuring a seamless and comfortable experience for passengers at Denver International Airport. This role offers the opportunity to meet interesting people, possibly earn cash tips, and explore potential career advancement within the airline industry.

We are seeking podium attendants to work alongside our wheelchair agents to assist airline passengers in wheelchairs along with providing assistance to passengers with other disabilities (hearing impaired, visual impaired, etc.). The podium attendants are responsible for checking in passengers that need assistance at dedicated waiting areas, located near the airline ticket counters. Podium attendants also record passenger information such as name, flight information, and check-in times and ensure that they’re assisted in a timely manner to security and on to their departing flights. Additionally, the podium attendant is responsible for ensuring wheelchairs are returned to the counter regularly and that enough chairs are available for passenger use.

Duties:

• Responsible for checking in passengers that need assistance at dedicated waiting areas, located near the airline ticket counters.
• Provide specialized assistance to elderly passengers and passengers with disabilities.
• Record passenger information such as name, flight information, and check-in times and ensure that they’re assisted in a timely manner to security and on to their departing flights.
• Responsible for ensuring wheelchairs are returned to the counter regularly and that enough chairs are available for passenger use.
• Work in a 24/7 operation, being available for shifts throughout the week, including nights, early mornings, weekends, and holidays.
• Lift a minimum of 50 lbs, walk, stand, and perform physically demanding tasks throughout the shift.
• Exhibit exceptional customer service skills, displaying compassion and empathy towards passengers.
• Communicate effectively with passengers, demonstrating proficiency in reading and speaking English.

Benefits:

• Cash tips: Opportunity to earn additional income through cash tips.
• Advancement opportunities: Potential for career growth within Prospect Airport Services.
• RTD EcoPass: Full-time and part-time employees receive an RTD EcoPass.
• Medical, dental, and vision insurance available for full-time employees after 60 days.

Qualifications:

• Possession of a valid driver’s license or state ID.
• Ability to pass a federal background check.
• Physical fitness to perform the required tasks of walking, lifting, pushing, pulling, and standing.
• Professional appearance, positive attitude, and exceptional customer service skills.
• Dependable, self-motivated, and responsible.

Application Questions:

• Have you been convicted of a felony in the last 10 years?
• Are you available to work weekends?
• Are you at least seventeen years of age?

Experience:

Preferred: 1 year of customer service experience.

About Prospect Airport Services:

Prospect Airport Services boasts over five decades of experience in the airline industry. With a dedicated workforce of over 11,000 motivated associates and cutting-edge proprietary technology, we are committed to providing superior customer service and maintaining the highest levels of safety. Our employees embody professionalism, a strong work ethic, and unwavering integrity. As an Equal Opportunity Employer, we value diversity and offer opportunities for advancement within our organization.