Frequently Asked Questions

What is the Great Hall Project?

More than two decades after opening, the Great Hall beneath the iconic tented roof of Denver International Airport’s (DEN) Jeppesen Terminal needs updating to address today’s aviation needs. This project will greatly enhance security and improve passenger flow. The Great Hall project will include upgrades for Jeppesen Terminal, including escalators and elevators, restrooms and other infrastructure that is now almost 25 years old.  These renovations will allow the airport to recapture the original spirit of the terminal as a relaxing and vibrant experience, via new shops and restaurants, enhanced technology, ample seating and more.

Why is the Great Hall Project needed?

With the growth DEN is experiencing and the aging infrastructure, we must plan for the future. The facility is starting to age and needs major maintenance and upgrades. Jeppesen Terminal was built to serve only 50 million annual passengers and we served over 64 million passengers in 2018. Currently, TSA checkpoints are at capacity. The airport also has an underutilized and inefficient ticket lobby space and is lacking the adequate amount of concessionaires to accommodate projected passenger growth.

What will happen with the TSA checkpoints?

The Great Hall Project is designed to make the security screening process more efficient and less stressful for travelers. The project will greatly enhance security by moving today’s TSA screening checkpoints from Level 5 to Level 6 and create a new prototype for TSA that will increase passenger throughput and increase safety.

Today, DEN has 30 standard checkpoint lanes. When the Great Hall Project is complete, it will have 34 state-of-the-art automated screening lanes, which can increase capacity by 30%. The new checkpoints, which will be consolidated from three areas of the terminal into two, will feature increase queuing space.

What is the status of the contract with Great Hall Partners?

In 2017, DEN entered into a 34-year contract with Great Hall Partners (GHP) to renovate the terminal and manage defined areas after completion of construction. In August 2019, after a year of construction, DEN is no longer confident that GHP can deliver this complex project while maintaining the operations. As a result, DEN has terminated the contract. 

It is still necessary to renovate the aging infrastructure of the terminal and DEN will continue with the project to provide a quality facility for our passengers and to accommodate the rapid growth of our airline partners as DEN continues to experience record-breaking traffic.

How much will it cost for DEN to end the contract with GHP?

DEN will fund 100 percent of the project moving forward by refunding GHP’s investment in the project (approximately 25% of the construction cost) along with the lost return on their investment.  In addition, the airport will pay for any outstanding invoices and costs related to work in place and materials procured, as well as certain termination costs related to contracts issued by GHP.

Will taxpayers be responsible for this construction in any way?

DEN is an enterprise of the City and County of Denver, so no taxpayer money is used from the city's general fund for any projects or operations at the airport.

Will happens to construction progress?

DEN has provided notice of contract termination to GHP. They have no later than 90 days to vacate the project (November 12).  During this time, the airport will be identifying a new contractor(s) to complete Phase I and begin the contracting and city approval process. DEN is working to streamline this process and resume work as soon as possible; anticipating mobilizing a new contractor(s) by first quarter of 2020. 

How will this change the project?

DEN intends to complete the design and construction at the original budget of $650M plus $120M contingency. DEN owns all design work and construction performed to date.

Moving forward, DEN will review the project plan, scope, schedule and costs and decide the most efficient way to proceed. Adjustments will need to be made. This project will no longer be a P3 (public-private partnership).

Though termination of the GHP contract will result in some schedule delays, DEN is working to minimize any delay and hopes to complete the project by the end of 2024, if not sooner. As each phase of the project is completed, the area will be opened, so construction will be limited to specific areas in the terminal during the remaining construction phases.

What happens to the many subcontractors on the project?

DEN plans to continue to utilize local subcontractor partners as part of the project. They are familiar with the project and it’s most efficient to continue to work with them.

Regarding the concrete issues identified early in the project, is the airport safe?

In November 2018, concrete compression strength numbers were lower than originally reported. DEN acted quickly and hired outside experts to perform independent testing. In February, these results determined that the concrete strengths were safe and construction on the terminal could continue.