Skip To Content Privacy Page

PASSENGER SERVICES AND AMENITIES

Accessibility and Mobility

All wheelchair services are arranged by your airline.

Please contact your airline at least 48 hours prior to your scheduled departure to arrange wheelchair service. For specific airline disability accommodations, please contact your airline before you arrive at the airport or coordinate service at the airport counter when you check-in.

Get Airline Contact Information

Certified service dogs are always allowed inside public areas at DEN.

Visitors who are picking-up arriving passengers or seeing-off departing passengers may bring their service dog, too.

Contact your airline for specific information regarding traveling with Service Animals.

Going Through Security

The Transportation Security Administration (TSA) is responsible for transitioning passengers through the airport’s security checkpoints. Learn more about TSA procedures for people with special needs here or toll free at (855) 787-2227.

  • For assistance through security, please contact TSA Cares. TSA Cares is a helpline that provides travelers with disabilities, medical conditions, and other special circumstances additional assistance during the security screening process.
  • Travelers with disabilities who need to use the TSA Restricted Access lanes at all security checkpoints.
Learn More at TSA Cares

Medical Services

Defibrillators for cardiac emergencies are located in Jeppesen Terminal and each concourse.

If you have any medical devices, such as syringes or special apparatus that might be questioned at the security checkpoint, you should check with your airline in advance of the flight to confirm requirements. Under FAA regulations, diabetics who need to fly with syringes or insulin delivery systems should carry a vial of insulin with a professional, pharmaceutical preprinted label which clearly identifies the medication. Because of the possibility of forgery, prescriptions and letters of medical necessity will not be accepted.

  • Portable oxygen containers (POCs) must meet FAA requirements and must be pre-approved with your airline
Learn More at TSA Cares

Additional Accessibility Services

The City and County of Denver, as owner and operator of Denver International Airport, does not discriminate on the basis of disability in admission to, access to, treatment of, or employment in its programs and activities.

Aira

Aira is a digital wayfinding app that uses a live, trained professional agent to assist people who are blind or have low vision with completing tasks and wayfinding.

Download App

Video Relay Service

Video Relay Service (VRS) is available in the Terminal. There is a VRS monitor on the west side of the terminal, near door 608, and a VRS monitor on the east side of the terminal, near door 607.

Language Line

Interpreter services are available at each information booth (in the terminal, Concourse A, B and C) and in Customs for international arrivals.

TTY Public Telephones

TTY public telephones for the deaf and hearing-impaired are located throughout the terminal and concourses. Units are marked with the international symbol for TTY.

Visual Paging Monitors

Located near flight information display monitors and near the baggage claim carousels

If you are anticipating receiving a page, you may use a TTY unit and call (800) 688-1333 for assistance..

DEN is a part of the Sunflower Hidden Disabilities Program!

You can obtain a Sunflower Lanyard from a DEN Ambassador or a Customer Service Agent at any of the four customer service information booths at DEN, located in the terminal and in the center of each concourse.

To support passengers with hidden disabilities, DEN has partnered with the Hidden Disabilities Sunflower organization to bring the Sunflower Lanyard Program to the airport. The green lanyard with sunflowers discreetly signals that the wearer, or a member in the group, has an invisible disability and may need additional support. Passengers who need assistance may also speak to a customer service agent at any of the information booths, marked with a sunflower decal.

There are no prerequisites for asking for or wearing the Hidden Disabilities Sunflower-branded lanyard. By wearing the lanyard, DEN team members can be signaled that a person has a hidden disability and may need extra support getting through the airport.

Do you need to escort a family member or friend (ex. an elderly parent or a child) to or from their gate?

On the day of the flight, you can obtain a Dependent Needs Pass from the airline’s ticket counter. To obtain a Dependent Needs Pass, you will need to provide the passenger’s name and flight number to the airline check-in agent along with your photo ID. This pass can be obtained on the day of your trip and passholders are also required to clear airport security in order to escort a passenger to their gate.

DEN Travel Assist

This program is brought to you by our partners at SkySquad, who specialize in elevating your airport experience. SkySquad helps you and your entire party with bags, navigation, and getting through security. Choose departure, arrival or flight connections/transfers assistance and the SkySquad team will be there so you can relax and enjoy your journey.

Requests must be made at least 24 hours in advance of the service. Requests for wheelchair assistance must be made directly through your airline.

SkySquad staff CANNOT reserve wheelchair services, but can help with day of coordination if able. Wheelchairs should be booked 48 hours in advance of departure with your airline.

Book SkySquad Learn More About DEN Travel Assist

Traveler Assistance for Signage Translation

For assistance with translation of signage throughout the airport, please consider using a translation application on your mobile device. Most iOS devices have Apple Translate preinstalled. Most Android Devices have Google Translate preinstalled. Both Google Translate and Microsoft Translator are available for Apple iOS devices through the App Store and for Android devices through the Google Play Store.

References to specific applications are provided for informational purposes and for the convenience of travelers. DEN does not directly endorse any specific translation application and references to specific applications does not imply that those solutions are the only translation applications or solutions available to travelers at DEN.  Translation applications may not always provide accurate or precise translations and use of and reliance on such applications is solely within the discretion of the party using the application. DEN does not warrant or make any promises, assurances, or guarantees as to the accuracy of the translations provided by the referenced translation applications. DEN, its officers, employees, departments, divisions, offices, agencies, and enterprises shall not be liable for damages or losses of any kind arising out of, or in connection with, the use or performance of such information, including but not limited to, damages or losses caused by reliance upon the accuracy, reliability or timeliness of any such information, or damages incurred from the viewing, distributing, or copying of such materials.

ADA Information

Denver International Airport provides accessible parking spaces at all airport-owned parking facilities.

Accessible parking spaces are located next to entry doors on the east and west sides of Jeppesen Terminal, on garage Levels 1, 2, 4 and 5 (no accessible parking is available on Level 3).

If using outlying parking options, such as economy or shuttle lots, accessible spaces are located near the pick-up/drop-off shelters in the Economy West and Economy East parking lots. All vans and buses serving these lots are lift-equipped. For more information call (303) 342-4650.

Learn More About Parking at DEN

The Americans with Disabilities Act (ADA) requires all ground transportation companies to provide wheelchair-accessible vehicles.

Rideshare (Uber and Lyft) passengers that require extra assistance can request a pickup at the curbside of Level 5 near doors 504, 506, 510 or 512 (west side) or doors 505, 507, 511 or 513 (east side).

The following ground transportation companies pick up disabled passengers at curbside on Level 5, west-side of Jeppesen Terminal:

  • Metro Cab: (303) 333-3333
  • Mobility Transport Service: 24 hour advance notice required: (303) 295-3900
  • RTD access-a-Ride: (303) 292-6560
Transportation Options at DEN

Escalators and elevators can be used to descend to the train stations.

Elevators are located in the terminal’s two security-screening areas and in the central areas of all concourses.

There are elevators located in the Westin Hotel lobbies on both the East and West sides of the DEN Transit Center on airport Level 1. Travelers can use these elevators to access the South Security Checkpoint (Level 5) and/or Airline Check-In Services (Level 6) in the terminal. If you are assisting a wheelchair user, please utilize the middle train cars and back the wheelchair into the train car to ensure the wheelchair wheels do not get stuck on the boarding threshold.

Open DEN’s Interactive Maps

All Restrooms are ADA Accessible.

DEN has a companion care restroom with a remote-control, height-adjustable adult changing table inside, along with a standard toilet and sink.

The companion care restroom is located before security on the west side of Level 5, adjacent to the train exit and next to the men’s restroom. Additionally, there are large, private Family & All Gender restrooms located in Jeppesen Terminal (terminal location is currently closed) and on each concourse.

Traveling with an individual with a cognitive disability?

Below are some helpful videos to help individuals become familiar with the airport environment and help prepare them for their trip.

Autism Center of Excellence: Let's go to the Airport (English)

Autism Center of Excellence: Let's go to the Airport (Spanish)

You May Also Be Looking For

Stay Connected! Sign Up for Nonstop News, the Monthly DEN Newsletter

Directions

8500 Peña Blvd

Denver, Colorado 80249

Customer Service

About DEN

Denver International Airport is one of the busiest airports in the world. DEN is the primary economic engine for the state of Colorado, generating more than $36 billion for the region annually. Follow us on socials!