Denver International Airport is one of the busiest airport in the world. With over 69 million passengers traveling through the airport in 2022, DEN is one of the busiest airline hubs in the world’s largest aviation market. DEN is the primary economic engine for the state of Colorado, generating more than $33.5 billion for the region annually.
Denver International Airport's mission and vision is to provide excellence in service and support for 100 million annual passengers. DEN will accomplish this through four pillars and four guiding principles:
Pillars
Empowering Our People:
This is about the people who work at DEN and those who want to be part of DEN today or in the future. DEN’s success relies on its people and partners. To ensure we have a strong workforce, we must provide opportunities for employees to develop and grow so we can retain our talent and knowledge. We also need to prepare future employees by providing training and opportunities. We want Denver to become THE place for aviation talent. We will also create more opportunities for minority, women-owned and veteran-owned businesses to do business at DEN and grow to become prime contractors or full concession owners. By taking care of our people, we can ensure DEN is prepared today and in the future.
Growing Our Infrastructure:
We must continue to invest and grow our facility by completing key projects such as Great Hall and others, continuing improvements to Peña Boulevard and exploring options for a 7th and even 8th runway. We will continue to focus on projects in our Capital Improvement Plan to ensure we can build a facility to accommodate 100 million annual passengers.
Maintaining What We Have:
We must continue to take care of what we currently have. The airport is more than 27 years old and is experiencing a great deal of wear and tear due to increasing passenger volumes. Projects such as Concourse Renewal, which will upgrade our restrooms, wayfinding, hold rooms and flooring, will make a tremendous improvement. We will replace aging conveyances, replace and add train cars and ensure our asset management system is efficient and effective.
Expanding Our Global Connections:
A competitive advantage of DEN includes our vast amount of land and the fact that we are centrally located in the United States with easy access to the coasts. This allows us to expand our air service network and grow our cargo operations. Our DEN Real Estate program will be essential for this pillar as we open up about 16,000 acres for commercial use. This will generate additional revenue, keep costs down for airlines, and lead to more flights, more passengers and more business opportunities.
Guiding Principles:
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Sustainability: Our goal is to become the greenest airport in the world, while ensuring that our actions and decisions foster a healthy and resilient organization
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Equity, Diversity, Inclusion & Accessibility: We are better when everyone has a seat at the table and when we respect and listen to all viewpoints
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Operational Excellence: We maintain focus on ensuring efficient and effective operations while collaborating with our partners to identify and address challenges, review our experiences, and implement improvements based on learnings
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Enhancing the Customer Experience: This is our core business. We will work closely with our stakeholders to meet and exceed the needs and desires of our travelers