We know that our passengers have questions about how COVID-19 is impacting the airport and what DEN is doing to prevent the spread of the coronavirus. The safety and well-being of our passengers and employees is our number-one priority. Click here to learn the steps DEN has taken to protect passengers and employees and how travelers can travel safely through DEN.
Mask Required at DEN:
To help further reduce the spread of COVID-19 across the United Stated, President Joe Biden issued an Executive Order, “Promoting COVID-19 Safety in Domestic and International Travel,” on January 21, 2021, requiring face masks to be worn in airports, on commercial aircraft and in various modes of surface transportation. While face masks have been required at DEN since May 2020, federal law now requires anyone over the age of 2, to wear a mask at all times in and on airport property. Failure to comply may result in removal from airport property and denial of re-entry. Refusing to wear a mask in or on the airport is a violation of federal law and individuals may be subject to penalties under federal law.
The mask requirement applies to any location indoors or outdoors on airport property including but not limited to all concourses, the Jeppesen Terminal, Final Approach (cell phone waiting lot), rental car companies, the plaza between the Westin and Jeppesen Terminal, the outdoor patio on Concourse B and curbside pick-up and drop-off.
If you forgot your mask, one can be purchased at a vending machine in the Terminal or at a number of concessions.
Learn more about how the Transportation Security Administration (TSA) will implement provisions of President Biden’s Executive Order and review the Centers for Disease Control and Prevention (CDC) guidelines for acceptable face masks.
VeriFLY only at DEN:
If you are a health-conscious traveler looking for more reliability and confidence in your journey through the airport, then VeriFLY is the program for you. This free program allows you to make a reservation for TSA and gives you access to a limited-capacity train car to get to your concourse. To learn more about the program and how to sign up, click here.
Operational Update for Passengers:
The following services are closed until further notice:
- Shuttle Parking Lots, including Pikes Peak and Mt. Elbert
- East Economy Lot
- Valet parking in the east and west garages
- Bag Check at the Transit Center and on 75th Ave. near the Pikes Peak Lot
- DEN Interfaith Chapel and Prayer Hall in the terminal
- Final Approach's indoor seating area is closed - all concessions are open
Public Parking Information:
If you are unable to return to DEN as planned due to COVID-19 and have questions about your vehicle that is currently parked in a DEN parking lot, send an email to [email protected] with the following information:
- Phone number
- Vehicle make, model, color and license plate #
- Lot your vehicle is parked in
- Date parked
- Original return date
- New return date (if known)
- Your question/concern
Email responses will occur during normal business hours between 8 a.m. and 5 p.m. Monday through Friday.
DEN Customer Service
Customer Service hours of operations have changed as follows:
- Information Booths will be staffed 7 days per week from 6 a.m. – 8 p.m.
- The Ambassador and the CATS programs have been suspended for the time being
COVID-19 Cases at DEN:
Any airport employee showing symptoms of illness is instructed to stay home and avoid coming to work at DEN. If an airport employee tests positive for COVID-19, notifications are made through the public health department and anyone who has been in contact with the infected individual is instructed to follow guidance from health officials.
Real ID Enforcement
The October 1, 2020, deadline for REAL ID has been delayed to October 2021 due to the COVID-19 pandemic.