We know that our passengers have questions about how COVID-19 is impacting the airport and what DEN is doing to prevent the spread of the coronavirus. The safety and well-being of our passengers and employees is our number-one priority. In an effort to ensure that passengers feel comfortable while traveling, DEN has made several proactive enhancements to our facility and our cleaning procedures. Below is information on what the airport is doing, travel impacts and operational impacts. This information is updated on a regular basis as information becomes available.
Mask Required at DEN:
In accordance with Denver Mayor Michael B. Hancock’s recent public health order requiring everyone to wear a face covering when out in public, Denver International Airport (DEN) now requires all visitors and passengers to wear face coverings while at the airport until further notice. DEN employees are also required to do the same.
The airport remains open and flights are arriving and departing daily. However, airlines have drastically reduced their flight schedules so we encourage passengers to check directly with their airline regarding flight status. There are no scheduled international flights to or from DEN in May.
Operational Update for Passengers:
The following services are closed until further notice:
- Shuttle Parking Lots, including Pikes Peak and Mt. Elbert,
- North Security Checkpoint - South Checkpoint remains open 24/7 and the A Bridge Checkpoint will operate normally from 4:30 a.m. to 6 p.m.
- East Economy Lot - All other DEN parking facilities remain open
- Bag Check at the Transit Center and on 75th Ave. near the Pikes Peak Lot
- Valet parking in the east and west garages
- All airline clubs have closed with the exception of the United Airlines East Red Carpet Club on Concourse B
- USO on Concourse A
- DEN Interfaith Chapel and Prayer Hall in the Terminal
- Final Approach is closed except for drive-thru services at Wendy’s and Phillips66/Conoco
- Paradise 4 Paws on 75th Ave.
Social Distancing Efforts:
In accordance with Public Health Orders by Governor Polis and Mayor Hancock, all passengers, employees and visitors to DEN must wear a face covering.
Working with TSA, we have made some adjustments to the lines as you approach the security checkpoints to provide more space between lines of passengers. In order to provide additional space between the passengers in front of you and behind you, we ask everyone to practice social distancing and spread out rather than crowd other passengers nearby. TSA has also installed plexiglass barriers at screening podiums that are intended to assist with social distancing and protect both passengers and TSA agents from the spread of COVID-19.
Additionally, lines have been placed on the floor near customer service booths, lost and found and in other areas of queueing to indicate where people should stand. We are also implementing procedures for touchless payment, wherever possible.
What is DEN Doing to Protect Passengers and Employees:
- Installed new hand sanitizer dispensers in prioritized areas throughout the airport and additional dispensers are on order.
- Disabled the air hand dryers in the restrooms to reduce the spread of germs. Passengers may utilize paper towels.
- Added sanitary wipe dispensers at each gate to allow passengers to sanitize their seat on the plane.
- Increased the frequency and intensity of efforts to disinfect restrooms and other public areas with cleaning agents intended to kill germs.
- Continued to clean and sanitize the trains to the gates daily and will continue to do so with an even stronger focus to kill germs.
Dining and Shopping:
Many of DEN’s shops and restaurants have made changes to their operations. Some have reduced their operating hours, some have closed temporarily and others remain open with a focus on more on takeout options in order to serve our passengers and employees who do not have anywhere else to purchase food or other products. Some restaurant dining rooms are open but seating has been rearranged to allow for at least six-feet of space between parties. The seating in the food courts are closed, but dining options remain available. Similarly, the airport has asked every retail outlet to maintain social distancing.
The East Economy parking lot and valet parking in east and west garages have closed. DEN’s shuttle parking lots, including Mt. Elbert and Pikes Peak, are also closed until further notice.
Parking Lot Shuttles:
DEN and our partners at ABM Aviation who operate the shuttles are working hard to keep our passenger buses clean. Here is what is being done on a daily basis:
- Onboard hand sanitizer dispensers are being kept full for riders to use
- Buses, luggage storage areas and handrails are being sprayed with disinfectant while buses are parked for break; additionally, drivers disinfect their bus regularly throughout the day
- Buses are being sanitized with CDC-recommended cleaning supplies
Public Parking Information:
If you are unable to return to DEN as planned due to COVID-19 and have questions about your vehicle that is currently parked in a DEN parking lot, send an email to [email protected] with the following information:
- Phone number
- Vehicle make, model, color and license plate #
- Lot your vehicle is parked in
- Date parked
- Original return date
- New return date (if known)
- Your question/concern
Email responses will occur during normal business hours between 8 a.m. and 5 p.m. Monday through Friday.
DEN Customer Service
Customer Service hours of operations have changed as follows:
- Information Booths will be staffed 7 days per week from 6 a.m. – 8 p.m.
- The Ambassador and the CATS programs have been suspended through the end of April
RTD continues to operate for essential travel. On April 19, RTD implemented a reduced schedule, however the RTD A-line schedule was not impacted. RTD has suspended fare collection on all services. Capacity is limited to approximately 15 passengers per bus, 20 on larger buses, and 30 riders per rail car.
COVID-19 Cases at DEN:
Any airport employee showing symptoms of illness is instructed to stay home and avoid coming to work at DEN. If an airport employee tests positive for COVID-19, notifications are made through the public health department and anyone who has been in contact with the infected individual is instructed to follow guidance from health officials.
Real ID Enforcement
The October 1, 2020, deadline for REAL ID has been delayed to October 2021 due to the COVID-19 pandemic.