COVID-19 Update – March 26, 2020
We know that our passengers have questions about how COVID-19 is impacting the airport and what the airport is doing to help protect passengers. The safety and well-being of our passengers and employees is our number-one priority. In an effort to ensure that passengers feel comfortable while traveling, DEN has made several proactive enhancements to our facility and our cleaning procedures. Below is information on what the airport is doing, travel impacts and operational impacts. This information is updated on a regular basis as information becomes available:
COVID-19 Cases at DEN:
As of March 23, DEN is aware of three badged employees who work at the airport, either for the City and County of Denver or another airport business or contractor, who have tested positive for COVID-19. These employees are in isolation and all proper notifications have been made and the required procedures have been followed. Keep in mind that there are nearly 35,000 DEN employees so this is an extremely small percentage of our workforce. Health authorities will make proper notifications for those who may have been exposed to a positive case. DEN is only able to track and report on City of Denver employee COVID-19 cases. Businesses and contractors who operate at DEN work directly with local health authorities to report and track their cases on an individual basis.
Passenger Health Screenings:
DEN is not one of the airports being screened by the U.S. Centers for Disease Control. It is important to remember that there are a minimal number of international flights arriving at DEN at this time and U.S. Customers and Border Protection has their own health screening process they follow.
Social Distancing in the TSA Line:
Working with TSA, we have made some adjustments to the lines as you approach the security checkpoints to provide more space between lines of passengers. In order to provide additional space between the passengers in front of you and behind you, we ask everyone to practice social distancing and spread out rather than crowd other passengers nearby.
What is DEN Doing to Protect Passengers and Employees:
- Installed new hand sanitizer dispensers in prioritized areas throughout the airport and additional dispensers are on order.
- Disabled the air hand dryers in the restrooms to reduce the spread of germs. Passengers may utilize compostable paper towels.
- Added sanitary wipe dispensers at each gate to allow passengers to sanitize their seat on the plane.
- Increased the frequency and intensity of efforts to disinfect restrooms and other public areas with cleaning agents intended to kill germs.
- Continued to clean and sanitize the trains to the gates daily and will continue to do so with an even stronger focus to kill germs.
Dining and Shopping:
Many of DEN’s shops and restaurants are making changes to their operations. Some have reduced their operating hours, some will close temporarily and others will remain open or focus more on takeout options in order to serve our passengers and employees who do not have anywhere else to purchase food or other products. You will also see that tables may be rearranged and chairs removed to maintain social distancing (six-feet between parties) and the seating area in the food court has been closed. Similarly, the airport has asked every retail outlet to maintain social distancing.
View the complete list of concessions closures at www.flydenver.com/traveler_services/concessions_changes_and_closures
The USO, DEN Interfaith Chapel and Prayer Hall have closed until further notice. And the United Club on B West will close temporarily but the B East Club will remain open.
Parking Lot Shuttles:
DEN and our partners at ABM Aviation who operate the shuttles are working hard to keep our passenger buses clean. Here is what is being done on a daily basis:
- Onboard hand sanitizer dispensers are being kept full for riders to use
- Buses, luggage storage areas and handrails are being sprayed with disinfectant while buses are parked for break; additionally, drivers disinfect their bus regularly throughout the day
- Buses are being sanitized with CDC-recommended cleaning supplies
Public Parking Information:
If you are unable to return to DEN as planned due to COVID-19 and have questions about your vehicle that is currently parked in a DEN parking lot, send an email to [email protected] with the following information:
- Phone number
- Vehicle make, model, color and license plate #
- Lot your vehicle is parked in
- Date parked
- Original return date
- New return date (if known)
- Your question/concern
Email responses will occur during normal business hours between 8 a.m. and 5 p.m. Monday through Friday.
The Department of State has advised U.S. citizens to avoid all international travel due to the global impact of COVID-19. These restrictions and airline cuts have had a significant impact on our international flights. So far we have not received any information about domestic travel restrictions.
Passenger Traffic at DEN:
As airlines continue to reduce their flight schedules, DEN is experiencing a significant reduction in passenger traffic. Despite these reductions, the airport is still open and flights are still operating.
Events in Denver:
In response to guidance from the CDC, Denver Mayor Michael B. Hancock issued an order yesterday canceling public events at through May 11, 2020. As a result, the American Association of Airport Executives and DEN have cancelled the annual conference which was to be held in Denver in May of 2020.