Message from CEO Kim Day - We're Ready When You're Ready

Dear DEN Community:

The past few months at Denver International Airport (DEN) have been like nothing we’ve ever seen before. Over the course of a few very short weeks, we saw air traffic decrease by over 90%, and while DEN remained open for essential travel needs, there were no international arrivals or departures in April or May. I want to personally thank our employees, particularly our essential employees, as well as our partners and the thousands of teammates who have continued to ensure that those who fly are safe and well served.

DEN began this year celebrating our 25th birthday and looking forward to a year of more record-setting passenger traffic and an ever-improving passenger experience. Now, though we’ll serve fewer passengers, we are no less committed to our passengers and ensuring they have the best experience possible while at DEN.

Throughout the pandemic, the health and safety of our passengers and employees has remained our top priority and will continue to be our focus as more people begin travelling again this summer.

We continue to work closely with our partners at state and local health departments and follow their guidance to prevent the spread of the virus at DEN. Following public health orders from the City and the State, face coverings or masks are now required to be worn by everyone at the airport. To encourage compliance, masks are available for purchase from shops throughout the airport and at vending machines in the terminal. We believe that wearing a mask in the airport is a clear sign that you respect and care about others and your community.

In addition to requiring face coverings, DEN has put in place a number of measures to prevent the spread of COVID-19, including installing over 100 hand sanitizer dispensers and placing disinfecting wipe dispensers in each gate area. Plexiglass barriers have been installed at TSA checkpoints, some concessions, several airline check-in desks and other locations in the airport. Throughout the airport you’ll see signage reminding passengers to practice social distancing and to wear a mask and floor decals delineating six feet for proper social distancing.

DEN’s airline partners are also focused on passenger and employee safety. Airlines have implemented robust cleaning procedures and most airlines now require passengers to wear a mask on board. Some are taking passengers’ temperatures or requiring self-health reporting prior to boarding. Many airlines have made cuts to their schedules and have changed or suspended routes through the summer, but we are also seeing the return of some flights, including international service to Mexico and Canada.

When folks begin flying again, they’ll notice some changes to our parking options – our shuttle lots, including Pikes Peak and Mt. Elbert, have closed for the time-being, as well as the East Economy Lot and valet parking in the East and West garages. However, there is still plenty of parking available in the garages and West Economy lot as well as off-airport parking locations.

Many of DEN’s concessions have closed temporarily or reduced their hours while there have been fewer passengers in the airport. As more people begin flying again, we are seeing some concessions re-open and most will continue to offer more take-out options for passengers while ensuring social distancing for dine-in eating.

We know that some people (including me) are itching to travel again, whether for work or for pleasure, but others feel a sense of apprehension. Though we cannot know when our industry will rebound or when we’ll all begin to feel “normal” again, we can assure you that we are doing everything necessary today to protect our passengers, our employees and our community. Just know that we’re ready when you’re ready!

We hope to see you again soon,

Kim Day
Chief Executive Officer