Airline Service Providers
City of Denver Dept. of Aviation
Miscellaneous Administration And Program
Nov 21, 2023
• Flight privileges: you and your family can fly anywhere in the world on stand-by across United Airlines’ amazing global network
• UA Discount Program for flights when you want to purchase a ticket
• Paid time off (PTO)
• Access to Medical (PPO), Dental, Vision, Personal Accident, and Life Insurance
• Flexible Spending Accounts, Long Term Disability,
Supervisor, Hub Services
United Ground Express (UGE), a subsidiary of United Airlines Inc., supports airline customers and flights at many airports across the United States. We assist customers from the moment they arrive at an airport through departure to their next destination. UGE is growing to expand to specific airports across the continental United States.
A job with United Ground Express will provide you with an exciting, fast-paced environment, the chance to leverage existing skills and learn new skills, and an opportunity to grow a career in the airline industry.
And to top it all off, you will get travel privileges through United Airlines, giving you access to one of the world’s most comprehensive global networks.
The Supervisor is responsible for oversight of UGE personnel, ensuring compliance with all operational, safety, quality and compliance standards established by United Ground Express, United Airlines and any regulatory authorities.
Provide coaching and direction to the station personnel to achieve or exceed performance expectations
Ensure compliance with all safety requirements
Set a positive example for the station team members to ensure excellent customer service
Maintain a positive work environment, strong employee relations and collaborative relationships
Demonstrate a calm demeanor during periods of high volume or irregular operations
Schedule and monitor daily work assignments to ensure proper staffing levels while delivering a superior level of customer service
Ensure all employees are properly trained and understand their assigned duties
Ensure any injuries, incidents, accidents, and/or customer service issues are properly reported and processed
Ensure the operation functions in a safe, caring, dependable and efficient manner at all times
Perform other duties as assigned
High School Diploma and previous supervisory experience
Ability to work independently
Ability to work in a dynamic, fast paced operational environment
Analytical thinking, goal-directed leadership and service-oriented performance
Strong communication and interpersonal skills
Strong problem solving skills and drive for excellence
Organization and planning skills
Strong leadership skills with the ability to motivate and coach others
Experience supervising Union represented work group preferred
Must possess and maintain a valid US state driver’s license. (Suspended, expired, revoked or denied licenses are not valid)
MS Office applications
Must have flexible schedule availability to cover a 24 hour per day 7 day per week operation including weekends and holidays as assigned
Must be able to stand, lift, bend, push, and pull for extended periods of time, lift up to 70 lbs. and work outside in all types of weather conditions
Note: For internal candidates (current UGE Employees), please be sure to attach the Employee Recommendation Form, filled out by your direct supervisor, to your application. The form can be found on the UGE Talent Acquisition Landing Page.
SALARY RANGE: $48,000 – $51,000 UGE Team Members at DEN receive flight privileges aboard United Airlines as well as Paid Time Off (sick, vacation, paid parental leave), access to Medical (PPO), Dental, Vision, Personal Accident, and Life insurance; Flexible Spending Accounts, Long Term Disability, 401(k) with a company contribution, participation in the UGE annual incentive plan, Denver RTD EcoPass OR DIA Parking, and more.
Ability to operate a computer to enter and retrieve data
Ability to lift up to 70lbs on a consistent basis
Ability to pass all pre-screening clearances (including fingerprinting, a background check, and drug screen)
UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
$SALARY RANGE: $48,000 - $51,000 annually