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Supervisor, Hub Services – Denver International Airport (DEN)

Supervisor, Hub Services – Denver International Airport (DEN)

Job Category:

Administrative

Airline Service Providers

City of Denver Dept. of Aviation

Concessions Service

Medical Officer

Miscellaneous Administration And Program

Rental Car

Restaurant

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Application Email:

Open Date:

Nov 21, 2023

Benefit Information:

• Flight privileges: you and your family can fly anywhere in the world on stand-by across United Airlines’ amazing global network
• UA Discount Program for flights when you want to purchase a ticket
• Paid time off (PTO)
• Access to Medical (PPO), Dental, Vision, Personal Accident, and Life Insurance
• Flexible Spending Accounts, Long Term Disability,
• 401(k)

Description:

Supervisor, Hub Services
United Ground Express (UGE), a subsidiary of United Airlines Inc., supports airline customers and flights at many airports across the United States. We assist customers from the moment they arrive at an airport through departure to their next destination. UGE is growing to expand to specific airports across the continental United States.
A job with United Ground Express will provide you with an exciting, fast-paced environment, the chance to leverage existing skills and learn new skills, and an opportunity to grow a career in the airline industry.
And to top it all off, you will get travel privileges through United Airlines, giving you access to one of the world’s most comprehensive global networks.
 
JOB SUMMARY:
The Supervisor is responsible for oversight of UGE personnel, ensuring compliance with all operational, safety, quality and compliance standards established by United Ground Express, United Airlines and any regulatory authorities.
 
JOB RESPONSIBILITIES:
 

Provide coaching and direction to the station personnel to achieve or exceed performance expectations

Ensure compliance with all safety requirements

Set a positive example for the station team members to ensure excellent customer service

Maintain a positive work environment, strong employee relations and collaborative relationships

Demonstrate a calm demeanor during periods of high volume or irregular operations

Schedule and monitor daily work assignments to ensure proper staffing levels while delivering a superior level of customer service

Ensure all employees are properly trained and understand their assigned duties

Ensure any injuries, incidents, accidents, and/or customer service issues are properly reported and processed

Ensure the operation functions in a safe, caring, dependable and efficient manner at all times 

Perform other duties as assigned

  
MINIMUM REQUIREMENTS:
 
High School Diploma and previous supervisory experience

Ability to work independently

Ability to work in a dynamic, fast paced operational environment

Analytical thinking, goal-directed leadership and service-oriented performance

Strong communication and interpersonal skills

Strong problem solving skills and drive for excellence

Organization and planning skills

Strong leadership skills with the ability to motivate and coach others

Experience supervising Union represented work group preferred

Must possess and maintain a valid US state driver’s license. (Suspended, expired, revoked or denied licenses are not valid)

MS Office applications

Must have flexible schedule availability to cover a 24 hour per day 7 day per week operation including weekends and holidays as assigned

Must be able to stand, lift, bend, push, and pull for extended periods of time, lift up to 70 lbs. and work outside in all types of weather conditions

Note: For internal candidates (current UGE Employees), please be sure to attach the Employee Recommendation Form, filled out by your direct supervisor, to your application. The form can be found on the UGE Talent Acquisition Landing Page.
SALARY RANGE: $48,000 – $51,000 UGE Team Members at DEN receive flight privileges aboard United Airlines as well as Paid Time Off (sick, vacation, paid parental leave), access to Medical (PPO), Dental, Vision, Personal Accident, and Life insurance; Flexible Spending Accounts, Long Term Disability, 401(k) with a company contribution, participation in the UGE annual incentive plan, Denver RTD EcoPass OR DIA Parking, and more. 
ADA Specifications
Ability to operate a computer to enter and retrieve data
Ability to lift up to 70lbs on a consistent basis
Ability to pass all pre-screening clearances (including fingerprinting, a background check, and drug screen)
UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Salary:

$SALARY RANGE: $48,000 - $51,000 annually

Apply Now

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8500 Peña Blvd

Denver, Colorado 80249

Customer Service

About DEN

Denver International Airport is one of the busiest airports in the world. DEN is the primary economic engine for the state of Colorado, generating more than $36 billion for the region annually. Follow us on socials!