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Supervisor, Hub Dependability – Denver International Airport (DEN)

Supervisor, Hub Dependability – Denver International Airport (DEN)

Job Category:


Airline Service Providers

City of Denver Dept. of Aviation

Compliance Inspection And Support

Concessions Service

Human Resources Management

Rental Car




Security Clerical and Assistance


Application Email:

Open Date:

Nov 21, 2023

Benefit Information:

Flight privileges: you and your family can fly anywhere in the world on stand-by across United Airlines’ amazing global network
UA Discount Program for flights when you want to purchase a ticket
Paid time off (PTO)
Access to Medical (PPO), Dental, Vision, Personal Accident, and Life Insurance
Flexible Spending Accounts, Long Term Disability,


Senior Supervisor, Hub Services
United Ground Express (UGE), a subsidiary of United Airlines Inc., supports airline customers and flights at many airports across the United States. We assist customers from the moment they arrive at an airport through departure to their next destination. UGE is growing to expand to specific airports across the continental United States.
A job with United Ground Express will provide you with an exciting, fast-paced environment, the chance to leverage existing skills and learn new skills, and an opportunity to grow a career in the airline industry.
And to top it all off, you will get travel privileges through United Airlines, giving you access to one of the world’s most comprehensive global networks.
Job overview and responsibilities
The Supervisor – Hub Dependability position is responsible for overseeing the Denver Hub’s dependability program.  Responsibilities include tracking daily employee dependability through time and attendance records, conducting attendance related investigations, analyzing raw data and trends, attending hearings, and assessing discipline consistent with the CBA and UGE Attendance Policy. This leader will develop and maintain a close working relationship with department leaders, the Union, Hub Business Office, Payroll, and Human Resources to manage and reduce sick leave and liability for all areas related to absence management; engage with key stakeholders to ensure consistent interpretation of Federal and State labor laws, CBAs, and application of company policy; and be responsible for resolving employee questions and grievances around attendance with a human touch critical to company culture and employee experience. Additionally, this leader must be conversant with employee data privacy rights and ensure confidential information is handled appropriately.
Review, track and analyze large volumes of data, generating insights on trends, creating presentation decks for analyses completed to quickly get management up to speed on key issues, and ensure every employee’s dataset can be accurately processed by other departments (Payroll, Business Office, Scheduling, HR, etc.)
Develop and maintain relationships with the Union and conduct meetings with employees to review attendance policy; administer disciplinary action; and respond to disagreements through the dispute resolution / grievance process
Gather evidence; prepare and deliver attendance related presentations at Grievance Hearing to support the Company’s position for suspensions or terminations.
Consult with Human Resources and other key department leaders to discuss workplace issues and ensure consistent interpretation and application of Federal and State labor laws, CBA, and company policy
Other responsibilities as assigned by the manager (Collaterals, safety, training, RAP, etc.)
Work as an operational supervisor when business needs dictate and necessitate.
Two years of operations or similar relevant work experience
Working knowledge of Microsoft Office computer software
Proficiency in using Microsoft Excel to organize data for analysis as it relates to  dependability
Strong management and leadership skills
Strong written and interpersonal communication skills
Ability to work with all levels of leadership in a fast-paced goal driven environment
Strong technical skills with the ability to analyze large volumes of data
Ability to develop process and strategies to manage costs associated with absences
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Bachelor’s degree or related airline experience
At least two to four years’ experience leading a team
Experience working within a union environment
CBA discipline and dispute resolution/grievance process
Strong knowledge of Airport Operations functions
Thorough Knowledge of operational and corporate policies and procedures
Broad knowledge of employment labor laws (Colorado Labor Laws a plus), organizational planning, and employee relations.
Note: For internal candidates (current UGE Employees), please be sure to attach the Employee Recommendation Form, filled out by your direct supervisor, to your application. The form can be found on the UGE Talent Acquisition Landing Page.
SALARY RANGE: $53,500 – $56,000 UGE Team Members at DEN receive flight privileges aboard United Airlines as well as Paid Time Off (sick, vacation, paid parental leave), access to Medical (PPO), Dental, Vision, Personal Accident, and Life insurance; Flexible Spending Accounts, Long Term Disability, 401(k) with a company contribution, participation in the UGE annual incentive plan, Denver RTD EcoPass OR DIA Parking, and more.
ADA Specifications
Ability to operate a computer to enter and retrieve data
Ability to lift up to 70lbs on a consistent basis
Ability to pass all pre-screening clearances (including a background check, hearing and vision tests, and drug screen)
UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.


$SALARY RANGE: $53,500 - $56,000 annually.

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8500 Peña Blvd

Denver, Colorado 80249

Customer Service

About DEN

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