Retail Associate – Skymarket

SUMMARY

The Retail Associate is responsible for providing exceptional customer service and support within the store. This role involves assisting customers with their inquiries, processing transactions, and maintaining a well-organized and visually appealing shopping environment. Strong communication skills and a friendly demeanor are essential for success in this position.

PRIMARY RESPONSIBILITIES

• Greet and assist customers in a friendly and helpful manner.
• Provide product information and recommendations to enhance the customer experience.
• Process transactions accurately at the cash register.
• Maintain store cleanliness and organization, including product displays.
• Restock shelves and ensure inventory is properly managed.
• Handle customer inquiries and resolve any issues promptly.
• Assist in visual merchandising to create an appealing shopping environment.
• Participate in inventory counts and audits as required.
• Collaborate with team members to achieve sales goals and store targets.
• Stay informed about current promotions, products, and policies.

REQUIRED SKILLS/ABILITIES

• Genuine interest in providing a positive guest experience
• Friendly, outgoing, approachable personality
• Ability to work well with others and support a positive work environment
• Ability to work in a fast-paced environment
• Dependable
• Flexible to work nights, weekends, and holidays
• Ability to follow all guidelines and procedures set forth by FMS/Skyport, brand partners, airport, federal, state, and local employment regulations
• Strong communication skills and ability to handle stressful situations
• Strong problem-solving skills and ability to exercise good judgment
• Ability to use basic math; e.g., addition, subtraction, and basic fractions
• Must pass 10-year background check

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent preferred but not required.
• Previous experience in retail or customer service preferred but not required.

WORKING ENVIRONMENT

Airport: This position operates in a climate-controlled international airport environment. The temperature, volume of noise, and exposure to the public is outside the control of First Meridian Services, Inc. The position requires use of public spaces as provided by the airport.

Restaurant: This position may require frequent exposure to a restaurant or retail operation environment. Regular exposure to varying temperatures (hot/cold/freezing), fumes, vapors, industrial restaurant equipment, noise, and guests will be a common occurrence.

The nature of restaurant work requires the Retail Associate to possess certain physical abilities. Those listed here are representative of those that must be met by the employee to successfully perform this job. Most of the workday is spent standing or walking and working in close proximity to others. Eye-hand coordination, depth perception, finger dexterity, and functional vision and speech perception are required. Some bending, crouching, pushing/pulling and lifting/lowering of 20-50 lbs. Some repetitive motions with hands, wrists, or arms. Must be able to operate all equipment used in the restaurant. Some exposure to skin irritants, electrical equipment, and sharp instruments. Risk to these exposures is minimized by strict adherence to company standards, policies and procedures.

PHYSICAL DEMANDS

Be able to work on your feet for up to 12 hours. Position requires prolonged standing, bending, stooping, twisting, and lifting products and supplies weighing 20 pounds and occasionally lift and/or move up to 50 pounds as well as repetitive hand and wrist motion. Work with hot, cold, and hazardous equipment.

*We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.