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Update from DEN: Monday morning passengers at DEN experienced significant lines across all security screening checkpoints resulting in lengthy wait times to get through security.

We’ve been in contact with local and national TSA leadership to understand what resources and staffing they had in place this morning, how the lanes were being operated, what advance planning took place, traffic projections, equipment issues and more. At the same time, we are reviewing our own operation regarding how we manage the lines outside the checkpoint. TSA and DEN continue to work together in partnership to address the challenges we are having so that we can best accommodate the numbers of passengers traveling through DEN, particularly at peak times. We are encouraged by the performance of the equipment in the new West Security Checkpoint and the vast majority of times, wait times are below 10 minutes. However, we know there was a problem during peak time on the morning of Feb. 26 and we are going to do everything we can possibly do, working with TSA and our airlines, to fix this situation. Our passengers deserve an amazing, efficient and positive travel experience and we are committed to providing just that.

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Passenger Service Agent – $18.50 per hour with Uncapped Commissions

Passenger Service Agent – $18.50 per hour with Uncapped Commissions

Job Category:


Airline Service Providers

City of Denver Dept. of Aviation

Concessions Service

Medical Officer

Rental Car





Application Email:

Open Date:

Jan 11, 2024

Benefit Information:

  • $18.50 per hour with uncapped commission.
  • $.50 base wage increase after 6 months of service, $.50 increase after 1 year of service, and $.50 increase after 2 years of service.
  • $40 Monthly Travel voucher or Free Parking Pass
  • Sales commission for agents compliant with the policy are paid on a monthly basis.
  • Three Health Plans through Meritain Health that offer a variety of coverage.
  • Two Dental Plans through Delta Dental
  • Vision Insurance Plan through Met Life Vision
  • Paid Vacation
  • 401K Savings Plan with Company Match
  • Uniform Provided
  • Flight Privileges on Frontier Airlines after 30 days of employment


As a member of the Menzies Aviation Passenger Service Team you will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct (no visible tattoos/excessive piercings).

 Key Responsibilities

  • Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport.
  • Interpret identification labels along with baggage and cargo routing tags.
  • Host self-service kiosks
  • Ensure that all work areas are organized.
  • Keep a positive attitude while offering assistance.
  • Ensure the safe and secure operations.
  • Comfortable lifting/moving up to 70lbs of cargo and baggage.
  • Some bending, stretching, pushing & pulling.
  • Perform other duties as assigned.


  • Must be at least 18 years of age.
  • Must pass pre-employment drug screen.
  • Ability to proficiently read, write and speak English.
  • Must be comfortable lifting 70lbs.
  • Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
  • Must pass FBI background check and obtain US Customs seal.
  • Must be available and flexible to work variable shifts including weekends and holidays.
  • Prior Customer Service Experience Strongly Preferred
  • Intermediate Computer Skills Required

Knowledge, Skills and Abilities

  • Ability to learn quickly.
  • Ability to understand and carry out oral and written instructions and request clarification when needed.
  • Strong interpersonal skills
  • Ability to work as part of a team.
  • Ability to build relationships.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is primarily done indoors; however, the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.
This individual will also work with disgruntled customers throughout the airport and must maintain a positive attitude when representing our company and communicating with customers within the airport.
Watch Our Passenger Service Agent Video Here:

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear.
Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.


$$18.50 per hour plus Monthly Commissions

Apply Now


8500 Peña Blvd

Denver, Colorado 80249

Customer Service

About DEN

Denver International Airport is one of the busiest airports in the world. DEN is the primary economic engine for the state of Colorado, generating more than $36 billion for the region annually. Follow us on socials!