Description:

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. Click here to find out about all the amazing benefits and reasons to work for CCD!  

What We Offer 

The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $98,682 – $140,000. We also offer generous benefits for full-time employees which include but is not limited to:

• Four (4) Medical Plans, Dental, Vision Insurance
• Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%) and 457 (b) Retirement Plan
• PTO (over 3 weeks in your first year) and 12 paid holidays
• Yearly Merit Increase
• STD, LTD, HSA, FSA, Life Insurance
• CARE Bank, Family Leave Benefits
• Employee Assistance Program, Employee Volunteer Program
• Tuition Reimbursement (up to $2000/year), We Qualify for Student Loan Forgiveness Program
• Learning and Development Opportunities; Courses and Career Development Resources
• EcoPass (unlimited free RTD bus/train rides)

Location:

This position will follow a hybrid schedule that includes three days/week in the office located at Denver International Airport.

What You'll Do:

Denver International Airport (DEN) is currently seeking an Airport Commercial Manager to join the Concessions Department. The Airport Commercial Manager will oversee concessions from concept to the opening along with supervising a staff of Contract Administrators. In this role we are looking for a strategic leader to develop and implement the Concession Strategic Plan in support of Denver International Airport's (DEN) overall business plan and strategic goals in collaboration with the leadership team. This individual will collaborate with the Commerce Hub, airlines, and concessionaires to deliver and maximize customer experience to all who visit and work at Denver International Airport.

Additional responsibilities include:

• Support the implementation of the Concession Master Plan and Opportunities on the concourses to support the achievement of the overall airport operation objectives
• Develop, support, and facilitate current and future concession opportunities in food and beverage, retail and other passenger services or businesses on an identified concourse
• Acts as liaison between concessionaires and airport personnel on decisions for store locations, marketing, and maintenance. Also serves as liaison between concessionaires and Finance
• Collaborate to identify and support key competencies and key performance indicators (KPI) which successfully drive the concession program at DEN.
• Support concession program activities including Request for Proposal development, outreach, and managing the initial contracting process
• Acts as liaison between tenant finish group and concessionaire to ensure development deadlines are met
• Support the Concessions Master Plan strategy by working closely with other concourse teams to ensure consistency across the program
• Review leases and contracts with concessionaires to ensure compliance with terms and conditions while ensuring a business-friendly operating environment
• Ensures a business-friendly operating environment with clear expectations for tenants, business partners and staff
• Collaborate with leadership to support processes and plans to respond to the dynamic daily environment of a major, international airport
• Coach, mentor and support concourse team. Champion continuous improvement and provide training and development opportunities
• Manage complex customer, tenant and contractor issues
• Assist with financial and business planning and analysis, including strategies to meet business needs of the Concessions program
• Prepare and present reports to leadership relating to areas of responsibility

What You'll Offer:

DEN is looking for a very experienced leader with superb business and political acumen, sound understanding of strategic business practices, is outcome oriented, has experience leading staff at all levels, and a proven track record of excellent performance within a very complex enterprise. We are also looking for an innovative thinker, with drive and ingenuity to help us achieve DEN's vision for concessionaire offerings. 

We are looking for someone with some or all of the following skills and experience:

• A minimum of 5 years of experience, with at least 2 years of experience including budget, process, policy, negotiation, and decision-making experience
• A minimum of 3 to 5 years of experience in the food & beverage industry.
• Demonstrated (proven) leadership skills managing professional and technical level staff
• Experience with business process improvement activities
• Experience in driving an organization to achieve measurable results through continuous improvement
• Decision making experience including planning and organizing multiple programs, projects and operations simultaneously
• Provide strong written and verbal communication skills

Required Minimum Qualifications:

• Education requirement: Bachelor's Degree in Business Administration, Management, or a related field.
• Experience Requirement: Three (3) years of experience at the type and level of functional or operational management, which must have included management of professional individual contributors.
• Education/Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education.
• Additional appropriate education may be substituted for the minimum experience requirements.

Application Deadline:

This position is expected to stay open until 4/21/2025. Please submit your application as soon as possible and no later than 11:59pm on 4/20/2025 to ensure consideration.

About DEN:

Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $33 billion for the region annually and employing nearly 30,000 people. At DEN, we are committed to fostering a diverse, inclusive, and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity, and inclusion at the center of all that we do.

FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.

Snow / Emergency Duties: Denver International Airport is a 24/7/365 team operation. If weather conditions warrant or an emergency crisis occurs, all DEN employees can be required to work extended hours and/or shifts.

About Everything Else

Job Profile

CX3136 Airport Commercial Manager

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$98,682.00 – $162,826.00

Starting Pay

$98,682- $140,000/Based on education and experience

Agency

Denver International Airport

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. 

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.