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Airport Operations Services Coordinator – Denver International Airport

Airport Operations Services Coordinator – Denver International Airport

Job Category:

Administrative

Airline Service Providers

City of Denver Dept. of Aviation

Compliance Inspection And Support

Concessions Service

Human Resources Management

Rental Car

Restaurant

Retail

Security

Security Clerical and Assistance

Service

Application Email:

Open Date:

May 7, 2024

Description:

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. Click here to find out about all the amazing benefits and reasons to work for CCD!  

What We Offer 

The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $26.57-$41.18. We also offer generous benefits for full-time employees which include but is not limited to:

  • Four (4) Medical Plans, Dental, Vision Insurance
  • Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%) and 457 (b) Retirement Plan
  • PTO (over 3 weeks in your first year) and 12 paid holidays
  • Yearly Merit Increase
  • STD, LTD, HSA, FSA, Life Insurance
  • CARE Bank, Family Leave Benefits
  • Employee Assistance Program, Employee Volunteer Program
  • Tuition Reimbursement (up to $2000/year), We Qualify for Student Loan Forgiveness Program
  • Learning and Development Opportunities; Courses and Career Development Resources
  • EcoPass (unlimited free RTD bus/train rides)

Location:

This position will report on site to Denver International Airport. The shifts will consist of 4 10 hour days, which might include nights weekends and holidays. Scheduled hours will either be a day, swing, or overnight shifts.

What You'll Do:

Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 37,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do.  

We are looking for Airport Operations Services Coordinators to join our DEN Team.  In this position, you will ensure that all contractors are in compliance with aviation, city contract policies, and procedures. You will be responsible for the simultaneous coordination of contract preparation, Alfresco tracking, metrics reports, scope of work and pre-bid conferences. You will also assist project managers and supervisors with contractual policies and procedures.

Additional responsibilities include:

  • ​Plans, organizes, and oversees airside/landside facility operations in accordance with airport and city rules and regulations
  • Ensures ongoing contract compliance with the contractors and coordinates work during emergency operations
  • Coordinates operations projects and maintenance activities as it relates to janitorial services and a variety of conveyance programs
  • Reviews and coordinates shutdown requests to support operational & maintenance activities related to janitorial, window cleaning, and conveyance services
  • Conducts airside and landside facility inspections to ensure contract standards are followed. Directs corrections to ensure an appropriate return to service in the event of impactful circumstances
  • Trains and educates contractors, subcontractors, and airport staff on janitorial activities and best practices
  • Responds to complaints from the public, contractors, airport users, aviation businesses, and tenants. Provides direction and assistance to passengers, and resolves problems and/or disputes in a courteous, professional, and knowledgeable manner
  • Reports hazardous or substantial maintenance/construction problems.
  • Conducts inventory and audit of supplies and equipment required for contractor performance and tasks
  • Coordinates maintenance activities to correct all deficiencies
  • Coordinates administrative functions related to contract service agreements.
  • Maintain and manages metric reports, narratives, information databases, and required contract documentation
  • Provide status reports, and prepare forms and correspondence to ensure a seamless flow of the contracting performance

About You

What You'll Offer:

We are looking for candidates with excellent customer service skills, attention to detail, and a high level of self-accountability.

In addition, we are looking for some or all of the following skills and experience:

  • Flexibility to work a 10-hour shift, which will include nights, weekends, and holidays
  • 2 years of experience reviewing, evaluating, and working with multiple contracts in a fast-paced environment
  • 1 year of experience working with vendors to assess key performance indicators to improve overall contract performance
  • Maximo or Contract Management system experience
  • Advanced proficiency with standard computer spreadsheets, word processing, database management, accounting, and administration software. Specifically, Microsoft Excel, Word, and Teams
  • Experience working with project managers and contractors on program requirements
  • Analyze and deal with emergency situations calmly and effectively
  • Communicate effectively in writing and verbally

 

We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:

  • Education requirement: Graduation from high school or the possession of a GED, HiSET, or TASC Certificate.
  • Experience Requirement: Three (3) years of administrative or technical support experience evaluating contracts for compliance with standards driven by some combination of service, performance, and financial criteria.
  • Education/Experience Equivalency: One (1) year of the appropriate type and level of education may be substituted for each required year of experience.
  • License/Certifications: By position, requires a valid Driver's License at the time of application.
  • Licenses and certifications must be kept current as a condition of employment.

 

Application Deadline:

This position is expected to stay open until 5/28/2024. Please submit your application as soon as possible and no later than 11:59pm on 5/27/2024 to ensure consideration.

FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.

Snow / Emergency Duties: Denver International Airport is a 24/7/365 team operation. If weather conditions warrant or an emergency crisis occurs, all DEN employees can be required to work extended hours and/or shifts.

About Everything Else

Job Profile

CA0752 Contract Compliance Coordinator

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$26.57 – $41.18

Starting Pay

Based on Experience

Agency

Denver International Airport

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. 

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.

Salary:

$$26.57 - $41.18

Apply Now

Directions

8500 Peña Blvd

Denver, Colorado 80249

Customer Service

About DEN

Denver International Airport is one of the busiest airports in the world. DEN is the primary economic engine for the state of Colorado, generating more than $36 billion for the region annually. Follow us on socials!