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Terminal Operations Supervisor – Denver International Airport

Terminal Operations Supervisor – Denver International Airport

Job Category:

Administrative

Airline Service Providers

City of Denver Dept. of Aviation

Compliance Inspection And Support

Concessions Service

Human Resources Management

Rental Car

Restaurant

Retail

Security

Security Clerical and Assistance

Service

Application Email:

Open Date:

Apr 29, 2024

Description:

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive, and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. Click here to find out about all the amazing benefits and reasons to work for CCD!  

What We Offer 

The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $76,426 – $126,103. We also offer generous benefits for full-time employees which include but is not limited to:

  • Four (4) Medical Plans, Dental, Vision Insurance
  • Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%) and 457 (b) Retirement Plan
  • PTO (over 3 weeks in your first year) and 12 paid holidays
  • Yearly Merit Increase
  • STD, LTD, HSA, FSA, Life Insurance
  • CARE Bank, Family Leave Benefits
  • Employee Assistance Program, Employee Volunteer Program
  • Tuition Reimbursement (up to $2000/year), We Qualify for Student Loan Forgiveness Program
  • Learning and Development Opportunities; Courses and Career Development Resources
  • EcoPass (unlimited free RTD bus/train rides)

Location 

In this position you can expect to work on site at Denver International Airport.  This position currently works 4 days per week, 10 hours per day.  Work weeks are either Sunday through Wednesday or Wednesday through Saturday.  Our staff work a 24/7/365 operation, and this position is required to be on-call for significant snow events and emergencies, with exceptions for pre-approved leave.  We are looking for someone who can be flexible, as we work Day, Swing, and sometimes irregular shifts.  All scheduling is subject to adjustment based on operational need.

What You’ll Do

Are you a dynamic and collaborative leader with experience in Airport/Airline Operations, Airport Communications, Military and/or Public Safety? Are you looking for a unique opportunity that allows direct exposure to, and the ability to work with, various stakeholders and leaders to make exciting decisions and improvements that will have an impact on the Airport as a whole? Denver International Airport is seeking a Terminal Operations Supervisor to join our close-knit team!  In this position, you will have wide exposure to grow your knowledge and skills in many facets of the Airport, including Regulatory, Operations, Planning, Construction, and more.  If you are an excellent communicator who excels at pulling a group together, values teamwork, and enjoys providing high level customer service, then this may be the position for YOU! We offer work/life balance, unmatched benefits, and an excellent pension plan for life. Apply today! 

Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 37,000 people. At DEN, we are committed to fostering a diverse, inclusive, and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity, and inclusion at the center of all that we do.  

 

Key responsibilities will include:

The Terminal Operations Supervisor co-leads (with 2 to 3 other supervisors) a dynamic team of 14 Terminal Operations Officers who assist in the day-to-day management of the Jeppesen Terminal, Concourses, Federal Inspection Services (FIS) area, and airport roadways, including issues involving passenger flow, customer service, security, international arrivals, certain airport infrastructure and facility issues, roadways, concessions, and airline operations.  Terminal Operations Officers also monitor compliance with airport and federal regulations to ensure the safety and security of the traveling public and airport employees.
 

The core values of the organization are transparency, collaboration, mutual respect and support, inclusivity, integrity, trust, and organizational excellence. Successful candidates must demonstrate that these are the core operating principles upon which they have based their career.

Job responsibilities include but are not limited to:

  • Supervises, coordinates, and resolves operational problems, emergencies, and other unusual situations in the main terminal, and on the concourses in coordination with the Denver Police, Denver Health Paramedics, Denver Fire, contract security personnel, and the Transportation Security Administration (TSA) to provide for the safety of the traveling public and efficient operation of the airport.
  • Leads staff in monitoring passenger screening operations in conjunction with the TSA, Total Queue Management (TQM), and Incident Management Assistance Team (IMAT) personnel and initiates action as appropriate to resolve problems and maintain passenger movement through the screening areas. Enforces airport security requirements in the terminal and in the Sterile Area and Secured Areas.
  • Leads staff in monitoring and resolving problems involving passenger flow through terminal and concourse areas, including the Automated Guideway Transit System (AGTS) and platforms, baggage screening operations, airline ticket counters, curbside and baggage claim areas, and baggage transportation in the tunnels beneath the terminal and the concourses.
  • Supervises the Federal Inspection Services (FIS) area to ensure the safe and efficient flow of incoming international passengers.
  • Coordinates with airlines, federal agencies, ground handlers, other airport customer service personnel and airport volunteers to provide assistance and customer service to passengers.
  • Conducts inspections of tenant and concession areas. Takes corrective action for non-compliance as necessary.
  • Assists in the planning, coordination, and implementation of plans for snow emergencies, stranded passengers, and other operational contingencies.
  • Prepares and submits work orders for maintenance needs in the terminal and concourse areas.  Authorizes temporary shutdowns of elevators, escalators, walkways, etc. in the terminal and concourses for maintenance purposes.  Logs work orders and inspects finished product upon completion; Ensures that staff completes electronic logbook entries of daily events, maintains databases, and prepares reports as needed; Administers the airport's free speech program.
  • Coaches, mentors, and challenges staff.  Champions continuous improvement through lean process methodologies.  Sets performance standards for staff and ensures operations achieve or exceed performance metrics.
  • Develops and maintains Standard Operating Guidelines and Operating Instructions that effect landside operations such as roadway and overnight passenger plans.
  • Liaises with project engineers and inspectors to provide guidance on passenger flow and operational impacts related to construction and maintenance projects; Assists with providing services for VIP events, inaugural flights, and special services; Assists and makes recommendations for section O&M, capital equipment, and CIP budgets.

About You

What you’ll offer:

Ideal Candidate Summary

We value diverse perspectives and encourage candidates to apply even if you don't have all the desired skills.  If you meet the minimum requirements and have a passion for the work, we encourage you to apply and to consider joining our team! 

We are looking for candidates with some or all the following skills and experience:

  • Experience working in Airport/Airline Operations, Airport Communications, Public Safety, or Military
  • Demonstrated leadership experience or skills; the ability to provide coaching, counseling, performance evaluations, succession planning, and direction through crucial conversations and other leadership strategies
  • Interpersonal skills with the ability to communicate, adapt and lead a dynamic workforce
  • Solution based problem solver; Detail-oriented
  • Excellent customer service and time management skills; Teamwork oriented
  • Thrives in a fast paced, dynamic environment; Ability to multi-task and be adaptable

Required Minimum Qualifications

We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:

  • Education: Bachelor's Degree in Aviation Management, Business Administration, Public Administration, Political Science, or a related field
  • Experience: Three (3) years of experience of the type and at the level of Terminal Operations Officer or equivalent in an aviation environment
  • Education & Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post high school education. Additional appropriate education may be substituted for the minimum experience requirements
  • Licensures/Certification(s): By position, requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment

 

Application Deadline

To be considered for this position, you must include the following on your job application (upload the attachment(s) to the Resume/Cover Letter section on the My Experience tab):

  • Cover Letter
  • Resume

This position is expected to stay open until 5/13/2024. Please submit your application as soon as possible and no later than 5:12/2024 at 11:59pm to ensure consideration.

FBI Background Check:  FBI criminal background check is required for all positions at Denver International Airport (DEN).  Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment.  By position, a pre-employment physical/drug test may be required.

Snow / Emergency Duties: Denver International Airport is a 24/7/365 team operation.  If weather conditions warrant or an emergency crisis occurs, all DEN employees can be required to report to the airport and work extended hours and/or shifts.

About Everything Else

Job Profile

CA2807 Terminal Operations Supervisor

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$76,426.00 – $126,103.00

Starting Pay

Based on Education and Experience

Agency

Denver International Airport

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. 

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.

Salary:

$$76,426.00 - $126,103.00

Apply Now

Directions

8500 Peña Blvd

Denver, Colorado 80249

Customer Service

About DEN

Denver International Airport is one of the busiest airports in the world. DEN is the primary economic engine for the state of Colorado, generating more than $36 billion for the region annually. Follow us on socials!