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Landside Service Agent II – Ground Transportation

Landside Service Agent II – Ground Transportation

Job Category:


Airline Service Providers

City of Denver Dept. of Aviation

Concessions Service

Medical Officer

Miscellaneous Administration And Program

Rental Car





Application Email:

Open Date:

Feb 9, 2024


About Our Job

Denver International Airport (DEN) is hiring a strong customer service and compliance oriented individual to join our Transportation Team as a Ground Transportation Agent.

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join DEN's diverse, inclusive and talented workforce of more than 37,000 team members who are at the heart of what makes Denver, Denver. 

What we offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $22.76 – $34.14 per hour. We also offer generous benefits for full-time employees which include but are not limited to: 

  • Competitive medical, dental and vision plans effective within 1 month of start date 

  • ShortTerm and Long-Term Disability 

  • Development & Career Growth Opportunities 

  • & so much more!!!

Location and Schedule

  • This position will report to Denver International Airport

  • Denver International Airport is a 24/7/365 team operation. If staffing challenges occur, weather conditions warrant or an emergency crisis occurs, all DEN employees will be required to work extended hours and/or alternative shifts (includes nights, weekends, and holidays).

  • Shifts are not guaranteed and are subject to change.

What You'll Do

Our group of Transportation Agents (Landside Service Agent ) are effectively the public face of the Transportation team. They work inside the main terminal at times assisting customers, patrol outside the main terminal including on the curb, and in the commercial vehicle holding lot. The scenery changes regularly as they rotate positions during their workday. We provide appropriate DEN gear to our Landside Service Agents as they primarily work outdoors in all weather conditions.  Landside Service Agents provide information to the traveling public and work directly with various commercial ground transportation operators. Additionally, they monitor contract compliance for designated service providers. As a team, we work to address compliance issues, and issue citations when necessary. Landside Service Agents help to ensure the safe and efficient flow of the traveling public and access for authorized airport ground transportation operators.
Additionally, as a Landside Service Agent you can expect to:

  • Monitor contract compliance of commercial ground transportation operators ensuring contractual terms of service are fulfilled

  • Patrol airport areas and passenger arrival and departure areas

  • Assist passengers in securing ground transportation services

  • Inspect condition of facilities and construction areas

  • Ensure the safe and efficient movement of passengers and other airport users

  • Respond to traffic problems, accidents, security incidents and emergencies within the airport and the ground transportation areas

  • Inform, educate and enforce airport rules and regulations

About You

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. 

Our ideal candidate has some or all the following experience, skills, and characteristics:

  • Knowledge of the ground transportation and parking industry.

  • At least one year of experience in a regulated environment or Aviation setting.

  • Basic computer, writing and documentation skills.

  • Exceptional customer service and flexibility.

Required Minimum Qualifications

We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:

  • Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.

  • Experience: Three years experience performing contract monitoring, inspection, or customer service work requiring the effective interpretation and explanation of rules, codes, regulations, and procedures.

  • Equivalency:  Additional appropriate education may be substituted for the minimum experience requirements.

  • Licensure/Certification:  Requires a valid Driver's License at the time of application. This classification is required to obtain a Special Police Officer certification from the Manager of Safety's Office. This certification is required in accordance with the City Charter and the Denver Revised Municipal Code. Failure to obtain the certification will result in withdrawal of the offer of the position or end probation status. Licenses and certifications must be kept current as a condition of employment.

FBI Background Check

FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.


About DEN

Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 37,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do.  

Application Deadline

Applications for this position are accepted on a rolling basis. Please submit your application as soon as possible to ensure consideration.  

About Everything Else

Job Profile

CN1942 Landside Service Agent II

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type


Position Salary Range

$22.76 – $34.14

Starting Pay

Based on education and experience


Denver International Airport

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. 

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.


$$22.76 - $34.14

Apply Now


8500 Peña Blvd

Denver, Colorado 80249

Customer Service

About DEN

Denver International Airport is one of the busiest airports in the world. DEN is the primary economic engine for the state of Colorado, generating more than $36 billion for the region annually. Follow us on socials!