Dispatch Supervisor, Hub Services

Benefit Information:

SALARY RANGE: $48,000 – $55,000 

UGE Team Members at DEN receive flight privileges aboard United Airlines as well as Paid Time Off (sick, vacation, paid parental leave), access to Medical (PPO), Dental, Vision, Personal Accident, and Life Insurance; Flexible Spending Accounts, Long Term Disability, 401(k) with a company contribution, participation in the UGE annual incentive plan, Denver RTD EcoPass or DIA Parking, and more.

Description:

United Ground Express (UGE), a wholly owned subsidiary of United Airlines, supports airline customers and flights at many airports across the United States. We assist customers from the moment they arrive at an airport through departure to their next destination. UGE is growing to expand to specific airports across the continental United States.

A job with United Ground Express will provide you with an exciting, fast-paced environment, the chance to leverage existing skills and learn new skills, and an opportunity to grow a career in the airline industry. And to top it all off, you will get travel privileges through United Airlines, giving you access to one of the world’s most comprehensive global networks. 

The Dispatch Supervisor coordinates and communicates employee work assignments based on the immediate and consistently changing needs of the operation to ensure proper placement of personnel and meet performance expectations.

JOB RESPONSIBILITIES:

• Make independent decisions on employee work assignments and locations based on operational needs.
• Direct employee work assignments in a professional and courteous manner.
• When operationally necessary, give ‘’direct order” to agents refusing an assignment while maintaining professionalism and remaining calm.
• Promptly receive and respond to telephone and radio calls in a professional and timely manner.
• Complete daily reporting thoroughly, accurately, and in a timely manner.
• Project a positive image while responding openly, honestly, and timely to inquires in a courteous manner.
• Perform other duties as required.
• Ability to be flexible and work schedules that span a 24/7 operation including weekends, holidays and work overtime as needed. Work shifts will be assigned and may include late nights and early mornings.

REQUIREMENTS:

• Minimum of a high school diploma, GED or equivalent
• Ability to understand and communicate verbal and written instructions in English
• Must be detail-oriented and able to perform multiple tasks making independent decisions involving the operation
• Must possess strong verbal and written communication skills
• Intermediate experience with MS Office Applications
• Must be 18 years of age or older
• Must be legally authorized to work in the United States
• Must pass pre-employment screenings
• Must meet necessary requirements to obtain a security sensitive identification badge.
• Must complete all training and maintain certification through employment
• Must possess and maintain a valid US state driver’s license (suspended, expired, revoked, or denied licenses are not valid)

QUALIFICATIONS:

• Strong communication and interpersonal skills
• Strong problem-solving skills and drive for operational excellence while taking responsibility for decisions
• Organizational and planning skills
• Strong leadership skills with the ability to motivate and coach others
• Must be able to handle multiple situations simultaneously.
• Must be an analytical thinker, be a goal-directed leader and demonstrate service-oriented performance
• Must be familiar with all FAA/TSA/Airline/Company regulations
• Previous airport and/or customer service experience preferred
• Previous radio/phone dispatch experience preferred
• Previous supervisory experience preferred

ADA Specifications

• Ability to operate a computer to enter and retrieve data
• Ability to lift up to 70lbs on a consistent basis
• Ability to pass all pre-screening clearances (including a background check, hearing and vision tests, and drug screen)

UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.