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Two construction projects will impact traffic to and from Denver International Airport (DEN) this week.

Inbound Peña Blvd. lanes (heading to DEN) between Tower Rd. & the RTD bridge will be restored to their pre-existing, permanent alignment. A right inbound lane closure will be in effect from approximately 8 p.m. on May 28 to 4 a.m. on May 29. Additionally, crews will replace a damaged overhead electronic message board sign on May 28 and 29 on outbound Peña Blvd. (leaving DEN). Work is expected to start around 10 p.m. on May 28 and finish around 4 a.m. on May 29, and again around 10 p.m. on May 29 to 4 a.m. on May 30. At approximately 1 a.m., between Tower Road and E 56th Avenue, a slow rolling closure of Peña Boulevard traffic will be implemented for less than 10 minutes. Speeds will be significantly reduced. Crews will be transporting and setting bridge girders on E-470 over outbound Peña Blvd. (leaving DEN) between 11 p.m. on May 30 until 6 a.m. on May 31. Between Jackson Gap Street and E-470, approximately once every hour, slow, rolling closures of Peña will be implemented for approximately seven minutes. Speeds will be significantly reduced during this time.

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Airport Customer Service Trainer

Airport Customer Service Trainer

Job Category:

Administrative

Airline Service Providers

City of Denver Dept. of Aviation

Compliance Inspection And Support

Concessions Service

Human Resources Management

Rental Car

Restaurant

Retail

Security

Security Clerical and Assistance

Service

Application Email:

[email protected]

Open Date:

May 15, 2024

Description:

Job Title: Airport Customer Service Trainer

Pay: $21.00/hour

Job Summary:

We are seeking a highly motivated and experienced Airport Customer Service Trainer to join our team at Denver International Airport (DEN). As a Trainer, you will play a critical role in training new hires and conducting recurrent training sessions for our dedicated team of employees who provide wheelchair assistance services. Your expertise in best practices, airport rules and regulations, company and airline safety requirements will ensure our team delivers exceptional customer service while maintaining the highest levels of safety and professionalism.

Responsibilities:

  • Conduct comprehensive training sessions for new hires, equipping them with the necessary skills and knowledge to provide wheelchair assistance services at DEN.
  • Conduct recurrent training sessions to reinforce skills and ensure ongoing adherence to safety protocols and service standards.
  • Stay up to date with industry best practices, airport rules and regulations, company, and airline safety requirements, and incorporate them into training programs.
  • Maintain accurate and up-to-date training records, both in hardcopy and digital formats, ensuring compliance with regulatory standards.
  • Perform safety audits regularly to identify areas for improvement and ensure compliance with safety protocols.
  • Collaborate with team members and management to identify training needs and develop customized training programs.
  • Attend a two-day certification class at the Prospect Academy in Dallas, TX (expenses covered by Prospect) and complete other relevant airline certifications as required.

Schedule and Benefits:

  • Work week: (Denver International Airport and office) Monday to Friday, 08:00 AM to 4:30 PM.
  • Advancement opportunities available.
  • RTD Eco Pass is provided to full and part-time employees.
  • Medical, dental, and vision insurance available after 60 days for full-time employees.

Qualifications:

  • Must possess a valid driver’s license or state ID and be able to pass a federal background check.
  • Minimum age requirement: 18 years or older.
  • Ability to perform physically demanding tasks required for the role.
  • Professional appearance and excellent customer service skills.
  • Dependable, self-motivated, and responsible, with reliable transportation.
  • Prior leadership and/or training experience is required; prior aviation experience is preferred.
  • Proficiency in Microsoft Office (Word, Excel, etc.) is required.

 

About Prospect Airport Services:

Prospect Airport Services has been a leading provider in the airline industry for over five decades. With a team of over 9,000 motivated associates and state-of-the-art technology, we are committed to delivering superior customer service, top-quality experiences, and the highest levels of safety. Our employees uphold professional excellence, a strong work ethic, and unwavering integrity.

Join our team if you take pride in your appearance, have excellent attendance, and enjoy working with passengers in an airport environment. Many individuals have used this job as a stepping stone to further opportunities within the airline industry. Prospect Airport Services offers numerous advancement opportunities, both in Denver and at the thirty-two other airports we service nationwide.

Prospect Airport Services is an Equal Opportunity Employer.

Salary:

$$21.00

Apply Now

Directions

8500 Peña Blvd

Denver, Colorado 80249

Customer Service

About DEN

Denver International Airport is one of the busiest airports in the world. DEN is the primary economic engine for the state of Colorado, generating more than $36 billion for the region annually. Follow us on socials!