Aircraft Tow Lead Agent

Benefit Information:

• $24.00 per hour with $1.00 overnight premium
• $.50 base wage increase after 6 months of service, $.50 increase after 1 year of service, and $.50 increase after 2 years of service.
• $40.00 Monthly Bus/Train Voucher or Free Airport Parking
• Frontier Airlines Flight benefits for you and a companion
• Advancement Opportunities
• Three Health Plans through Meritain Health that offer a variety of coverage
• Two Dental Plans through Delta Dental
• Vision Insurance Plan through Met Life Vision
• Paid Vacation
• Accident Coverage Plan
• Critical Illness Coverage Plan
• Hospital Indemnity Coverage Plan
• Voluntary Life and AD&D Insurance
• Voluntary Short-Term and Long-Term Disability Insurance
• 401K Savings Plan
• Employee Assistance Program
• Prepaid Legal Coverage Plan
• Identity Theft Protection Plan
• Uniform Provided
• Flight Privileges on Frontier Airlines after 30 days of employment

Description:

As a member of the Menzies Aviation Aircraft Tow Operations, you will be responsible for the movement of the Aircraft to and from the Gates. To lead a highly motivated team in providing a world class service to our customers. To ensure your team is in place in a timely fashion. Good communication between the allocator and Duty Manager. Provide 100% safety oversight at all times. Ensuring all paperwork is completed in a timely manner.

Main accountabilities include and not limited to:

• To consistently deliver the highest level of customer service at all times.
• Responsible for ensuring airlines standards are achieved or exceeded consistently. On-time performance targets delivered to our Customer Airlines.
• To be pro-active in all areas by forward planning and taking responsibility for the job at hand.
• To ensure the safe and correct utilization of all resources on the Ramp.
• To comply with all Airlines Ground Handling Regulations.
• Following and promoting safety SOP’s

Qualifications and Experience:

• Must have suitable experience working as a Ramp Agent Lead.
• Well organized with meticulous attention to detail and accuracy, able to work on their own initiative to specific deadlines, the ability to recognize and deal with challenges promptly and efficiently.
• Demonstrate ability to lead, coach and develop staff.
• Ability to work within a pressured environment.
• Must be flexible to adapt to changing demands/circumstances.
• Team player with strong interpersonal skills.
• Ability to influence, motivate, negotiate, and communicate effectively at all levels.
• Thorough knowledge of ground handling operations, aviation security, safety practices, legislation, and customer supplier relationships.
• Must be pro-active and forward thinking.
• Must have a current driver’s license.
• Must be available and flexible to work variable shifts including overtime, weekends, holidays, and overnights with shift differential).
• Work is done primarily outdoors. Must be comfortable working in all weather conditions.
• Performs other duties as assigned.
• Must pass pre-employment background and drug screen.

 Compliance:

Carry out all activities of the role and processing activities (as above) as directed by the Company through its policies, procedures, and training to ensure the success of the operation including the following:

• Full compliance
• Health & Safety
• Training
• Equal Opportunities
• Harassment
• Data Protection
• Security
• Remain up to date with all station notices relating to policies and procedures.
• Remain up to date with all relevant operational systems and Customer Service training.
• Maintain a safe and secure working environment at all times.
• Comply with the Company’s open, fair, and honest reporting culture.

 Professional Standards:

• Respectful, supportive, and friendly approach
• Clear and honest communication
• Passionate and driven.
• Flexible and understanding of changing priorities and situations.
• Punctual and reliable
• Confident and focused

Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may regularly work in outside weather conditions. The employee frequently works near moving mechanical parts, high voltages, and high hydraulic/pneumatic pressures. The employee is also frequently exposed to very loud noise levels, fumes or airborne particles and hazardous substances, materials, or waste. The employee occasionally works in high, precarious places.