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City of Denver Dept. of Aviation

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Security Clerical and Assistance


Application Email:

Open Date:

Jan 29, 2024

Benefit Information:

  • Flight privileges: you and your family can fly anywhere in the world on stand-by across United Airlines’ amazing global network
  • UA Discount Program for flights when you want to purchase a ticket
  • Paid time off (PTO)
  • Access to Medical (PPO), Dental, Vision, Personal Accident, and Life Insurance
  • Flexible Spending Accounts, Long Term Disability,
  • 401(k)
  • Free DIA airport parking or free RTD EcoPass
  • And more


Supervisor, Hub Services

United Ground Express (UGE), a subsidiary of United Airlines Inc., supports airline customers and flights at many airports across the United States. We assist customers from the moment they arrive at an airport through departure to their next destination. UGE is growing to expand to specific airports across the continental United States.

A job with United Ground Express will provide you with an exciting, fast-paced environment, the chance to leverage existing skills and learn new skills, and an opportunity to grow a career in the airline industry.

And to top it all off, you will get travel privileges through United Airlines, giving you access to one of the world’s most comprehensive global networks.



The Supervisor is responsible for oversight of UGE personnel, ensuring compliance with all operational, safety, quality and compliance standards established by United Ground Express, United Airlines and any regulatory authorities.




  • Provide coaching and direction to the station personnel to achieve or exceed performance expectations
  • Ensure compliance with all safety requirements
  • Set a positive example for the station team members to ensure excellent customer service
  • Maintain a positive work environment, strong employee relations and collaborative relationships
  • Demonstrate a calm demeanor during periods of high volume or irregular operations
  • Schedule and monitor daily work assignments to ensure proper staffing levels while delivering a superior level of customer service
  • Ensure all employees are properly trained and understand their assigned duties
  • Ensure any injuries, incidents, accidents, and/or customer service issues are properly reported and processed
  • Ensure the operation functions in a safe, caring, dependable and efficient manner at all times
  • Perform other duties as assigned



  • High School Diploma and previous supervisory experience
  • Ability to work independently
  • Ability to work in a dynamic, fast paced operational environment
  • Analytical thinking, goal-directed leadership and service-oriented performance
  • Strong communication and interpersonal skills
  • Strong problem solving skills and drive for excellence
  • Organization and planning skills
  • Strong leadership skills with the ability to motivate and coach others
  • Experience supervising Union represented work group preferred
  • Must possess and maintain a valid US state driver’s license. (Suspended, expired, revoked or denied licenses are not valid)
  • MS Office applications
  • Must have flexible schedule availability to cover a 24 hour per day 7 day per week operation including weekends and holidays as assigned
  • Must be able to stand, lift, bend, push, and pull for extended periods of time, lift up to 70 lbs. and work outside in all types of weather conditions

Note: For internal candidates (current UGE Employees), please be sure to attach the Internal Candidate Eligibility Form, filled out by your direct supervisor, to your application. The form can be found on the UGE Talent Acquisition Landing Page.

SALARY RANGE: $48,000 – $50,689 UGE Team Members at DEN receive flight privileges aboard United Airlines as well as Paid Time Off (sick, vacation, paid parental leave), access to Medical (PPO), Dental, Vision, Personal Accident, and Life insurance; Flexible Spending Accounts, Long Term Disability, 401(k) with a company contribution, participation in the UGE annual incentive plan, Denver RTD EcoPass OR DIA Parking, and more.

ADA Specifications

  • Ability to operate a computer to enter and retrieve data
  • Ability to lift up to 70lbs on a consistent basis
  • Ability to pass all pre-screening clearances (including fingerprinting, a background check, and drug screen)

UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT


$$48,000 - $50,689 Annually

Apply Now


8500 Peña Blvd

Denver, Colorado 80249

Customer Service

About DEN

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