The City and County of Denver, as owner and operator of Denver International Airport, does not discriminate on the basis of disability in admission to, access to, treatment of, or employment in its programs and activities.
DEN is now a part of the Sunflower Hidden Disabilities Program!
To support passengers with hidden disabilities, DEN has partnered with the Hidden Disabilities Sunflower organization to bring the Sunflower Lanyard Program to the airport. The green lanyard with sunflowers discreetly signals that the wearer, or a member in the group, has an invisible disability and may need additional support.
Travelers, travel care companions, and care partners can obtain a Sunflower Lanyard from a DEN Ambassador or a Customer Service Agent at any of the four customer service information booths at DEN, located in the terminal and in the center of each concourse. Passengers who need assistance may also speak to a customer service agent at any of the information booths, marked with a sunflower decal.
There are no prerequisites for asking for or wearing the Hidden Disabilities Sunflower-branded lanyard. By wearing the lanyard, DEN team members can be signaled that a person has a hidden disability and may need extra support getting through the airport.
Sunflower lanyards are recognized in 140 airports worldwide.
For more details about the program, please visit the Hidden Disabilities website.
Denver International Airport provides accessible parking spaces at all airport-owned parking facilities. In the East and West parking garages, these accessible parking spaces are located next to entry doors into Jeppesen Terminal, on garage Levels 1, 2, 4 and 5 (no accessible parking is available on Level 3).
If using outlying parking options, such as economy or shuttle lots, accessible spaces are located near the pick-up/drop-off shelters in the Economy West and Economy East parking lots. All vans and buses serving these lots are lift-equipped. For more information call (303) 342-4650.
- Aira: Aira is a digital wayfinding app that uses a live, trained professional agent to assist people who are blind or have low vision with completing tasks and wayfinding.
- Video Relay Service: Video Relay Service (VRS) is available in the terminal. There is a VRS monitor on the west side of the terminal, near door 608, and a VRS monitor on the east side of the terminal, near door 607.
- Language Line: Interpreter services are available at each information booth (in the terminal, Concourse A, B & C) and in Customs for international arrivals.
- Guide for families with Development Disabilities
- Elevators can be found in all high-traffic areas of the airport, near the escalators
- All public elevators are ADA accessible
- The Americans with Disabilities Act (ADA) requires all ground transportation companies to provide wheelchair-accessible vehicles.
- All ground transportation companies must comply with the American with Disabilities Act.
- The following ground transportation companies pick up disabled passengers at curbside on Level 5, west-side of Jeppesen Terminal:
- Metro Cab: (303) 333-3333
- Mobility Transport Service: 24 hour advance notice required; (303) 295-3900
- RTD access-a-Ride: (303) 292-6560
- DenverAmbulette: One-hour advance notice required; (720) 756-0706. Visit their website, DenverAmbulette.com, for all wheelchair and stretcher transportation services
- Defibrillators for cardiac emergencies are located in Jeppesen Terminal and each Concourse
- Portable oxygen containers (POCs) must meet FAA requirements and must be pre-approved with your airline
- If you have any medical devices, such as syringes or special apparatus that might be questioned at the security checkpoint, you should check with your airline in advance of the flight to confirm requirements. Under FAA regulations, diabetics who need to fly with syringes or insulin delivery systems should carry a vial of insulin with a professional, pharmaceutical preprinted label which clearly identifies the medication. Because of the possibility of forgery, prescriptions and letters of medical necessity will not be accepted
- For more information about the types of medical devices and medication that can go through security, please refer to TSA Cares
Contact your airline for details and to make arrangements
- Visual paging monitors are located near flight information display monitors and near the baggage claim carousels
- If you are anticipating receiving a page, you may use a TTY unit and call (800) 688-1333 for assistance
- All restrooms are ADA accessible
- Companion Care Restroom: DEN has a Companion Care restroom with a remote-control, height-adjustable adult changing table inside, along with a standard toilet and sink. The Companion Care restroom is located before security on the west side of Level 5, adjacent to the train exit and next to the men’s restroom.
- There are large, private unisex/family restrooms located in Jeppesen Terminal and on each concourse map
- The Transportation Security Administration (TSA) is responsible for transitioning passengers through the airport's security checkpoints. Learn more about TSA procedures for people with special needs here or toll free at (855) 787-2227
- For assistance through security, please contact TSA Cares. TSA Cares is a helpline that provides travelers with disabilities, medical conditions, and other special circumstances additional assistance during the security screening process
- Travelers with disabilities who need to use the TSA Restricted Access lanes at all security checkpoints.
- Pet Relief Areas: Furry travelers at DEN now have their own private restrooms on each of DEN’s concourses, in addition to Jeppesen Terminal. The new indoor pet relief rooms provide service animals and pet companions with a comfortable and welcoming area to take care of business before or after a flight. The pet relief rooms are conveniently located post-security, next to the family restrooms in the centers of concourses A, B and C.
- There is a pre-security, outdoor pet relief area, located just outside door 200 on the west side of the Jeppesen Terminal.
- All pet relief areas are compliant with the Americans with Disabilities Act. Read more
- Several TTY public telephones for the deaf and hearing-impaired are conveniently located throughout the terminal and concourses. Each unit is marked with the international symbol for TTY. Customer and Special Services staff and Hospitality Ambassadors can help you find a TTY unit
- Escalators and elevators can be used to descend to the train stations. Elevators are located in the terminal's two security-screening areas and in the central areas of all concourses
- There are elevators located in the Westin Hotel lobbies on both the East and West sides of the DEN Transit Center on airport Level 1. Travelers can use these elevators to access the South Security Checkpoint (Level 5) and/or Airline Check-In Services (Level 6) in the terminal
- If you are assisting a wheelchair user, please utilize the middle train cars and back the wheelchair into the train car to ensure the wheelchair wheels do not get stuck on the boarding threshold
- All wheelchair services are arranged by the airlines. Please contact your airline at least 48 hours prior to your scheduled departure to arrange wheelchair service
- For specific airline disability accommodations, please contact your airline before you arrive at the airport or coordinate service at the airport counter when you check-in. For more information about accessibility and disability accommodations, please refer directly to your airline.
- Electric cart service is NOT available from the terminal. This service is only available on the concourse.
- If you need electric cart service, please contact your airline to coordinate wheelchair transport to the concourse. Once you arrive at the concourse, you can continue to be transported to the gate by wheelchair or arrange to take the electric cart service which runs on a regular schedule.
Do you have a family member with a cognitive disability that is traveling for the first time? Below are some helpful videos to help individuals become familiar with the airport environment and help prepare them for their trip.
- Autism Center of Excellence: Let's go to the Airport (English)
- Autism Center of Excellence: Let's go to the Airport (Spanish)
Do you need to escort a family member or friend (ex., an elderly parent, a child, or someone that needs additional support) to or from their gate?
- On the day of the flight, you can obtain a Dependent Needs Pass from the airline’s ticket counter. To obtain a Dependent Needs Pass, you will need to provide the passenger's name and flight number to the airline check-in agent along with your photo ID. Please note that the Dependend Needs pass can only be obtained on the day of travel. Dependent Needs Passholders are also required to clear airport security in order to escort a passenger to their gate.
Disability and Discrimination, Feedback and Complaints
If you have any disability, accessibility-related, or language assistance questions or need to file a discrimination complaint regarding your experience at Denver International Airport, please complete this online form in English or Spanish.
If you are unable to complete the online form, please contact the ADA and Title VI Coordinator at 303-342-2814.
- Contacting you for additional information or copies of relevant documents
- Referring your complaint to another federal agency with responsibility for the types of issues you have raised; or
- Investigating your complaint