FAQs

FACE COVERINGS ARE REQUIRED FOR ALL PERSONS ENTERING THE BADGING OFFICES. FACE COVERINGS WILL NEED TO BE REMOVED FOR ANY BADGE PHOTOS AND PUT BACK ON AFTERWARDS


Due to the ongoing COVID-19 pandemic and to reduce the spread  of the virus, the President of the United States issued an Executive Order, Promoting COVID-19  Safety in Domestic  and  International  Travel, on January 21, 2021, requiring masks to be worn in airports, on commercial  aircraft,  and in. various modes of surface transportation.

  1. Federal law requires wearing a mask at all times in and on the airport and failure to comply may result in removal and denial of re-entry.
  2. Refusing to wear a mask in or on the airport is a violation of federal law; individuals may  be subject to penalties under federal law.

Please refer to the www.tsa.gov website for more details.


 

What is the process for getting a new Airport ID Badge at DEN?

View current wait times and Check-in online on our home page www.flydenver.com/badging.

Note that you must Check-in online prior to entering the Badging Office. You will receive a text message when it your turn to be served.

  1. Your company submits the online Fingerprinting and Badging Application electronically to our office one day before visiting the badging office
  2. You bring the appropriate identity and work authorization documents with you for Fingerprinting or STA Dropoff (Airline Employee) in the badging office (See “What do I need to bring to the Badging Office for Fingerprinting or STA Dropoff (Airline Employee)"):
    1. Visit #1 – Fingerprinting is the first step (Visit 1) in the badging process for new airport employees. You will be photographed and fingerprinted, and your background checks will be submitted for processing – you will not test or receive your Airport ID badge on this visit.
      Please allow AT LEAST ONE HOUR at the badging office for this visit
    2. Visit #2 - After your background checks have cleared (this may take several days), you will return to the Badging Office to complete security training and testing, and pick up your Airport ID badge
      NOTE: Visit #2 must take place after your background checks have cleared, but not more than 30 days after Visit #1.

Visit our home page to view current Badging Office walk-in wait times, Check-in online, or schedule an appointment: www.flydenver.com/badging.

Do I need a Fingerprinting Appointment?

No, appointments are not required for new employee fingerprinting. To view current wait times and check-in online for badging services, go to our homepage www.flydenver.com/badging.

What documents do I need to bring to the Badging Office for an Airport ID badge?

Company Authorized Signatories must submit Fingerprinting and Badging Applications online through the DEN Authorized Signatory Portal.

The following original documents, or certified copies, are required to be presented for all fingerprinting applications:

Two forms of unexpired government-issued identification:

  • One form of government-issued ID must include a photo to establish identity
  • One form of government-issued photo ID must establish employment authorization
  • If names on the documents do not match the name on the fingerprinting and badging application, all legal documents containing name changes are required as well

​Click here for examples of acceptable forms of government-issued Proof of Identity and Work Authorization documents

Please allow AT LEAST ONE HOUR at the badging office to complete fingerprinting.

How much time do I need for Fingerprinting or Airline STA Dropoff (Airline Employee)?

Please allow AT LEAST ONE HOUR at the badging office to complete the process (Visit #1).

When will my background check clear?

Please allow up to 15 business days for your background check to clear.

I have waited for 15 days and I still have not received my background check results. What should I do?

Please contact the Authorized Signatory of your company for background check results.

What do I need to do after my background check clears?

You need to return to the badging office for Visit #2 - After your background checks have cleared (this may take several days), you will return to the Badging Office (no appointment needed for Visit #2) to complete security training and testing, and pick up your Airport ID badge.

NOTE: Visit #2 must take place after your background checks have cleared, but not more than 30 days after Visit #1.

Do I need an appointment to get an Airport ID badge, renew my Airport ID Badge, or for any other Badging services?

Appointments are available but not required for customers getting a new Airport ID Badge. Appointments are required for Badge Renewals at the Satellite Badging Office, while both appointments and same-day walk-ins for Badge Renewals are allowed at the Concourse A Badging Office.

Visit our home page to view current Badging Office walk-in wait times, check-in online, or schedule an appointment: www.flydenver.com/badging

When can I renew my badge?

Your DEN Airport ID badge can be renewed up to 60 days prior to the expiration date shown on the badge. Your company’s Authorized Signatory must authorize the renewal in the badging computer system before your badge can be renewed in the Badging Office.

I've lost my badge. How can I get a replacement?

Report your lost or stolen badge to (303) 342-4300 immediately. You need to bring the following documents to obtain a replacement badge (all documents must be original or certified copy):

DIGITAL VERSIONS OF THESE DOCUMENTS ARE NOT ACCEPTABLE

  • Two forms of unexpired government issued identification
  • One form of government issued ID must include a photo to establish identity
  • One form of government ID must establish employment authorization

Click here for examples of acceptable forms of government-issued Proof of Identity and Work Authorization documents

IF an employee has a driving endorsement on their DEN Airport ID badge, the employee must also bring a valid driver’s license (this can fulfill the requirement for a government issued photo ID). NOTE: IF names are not matching on all documents, the employee must bring in supporting documentation of the legal name change.

My badge is not working. What should I do?

Newly issued badge may not get recognized by badge readers immediately. Please badge the reader twice in succession. If the problem persists, please bring your badge and your government issued photo ID work authorization document to the badging office to have your badge replaced. An application is not required.

What forms of payment do you accept?

We encourage companies working with our office to enroll in direct billing. For those companies not enrolled in direct billing, we accept most major credit cards. Cash and checks are also accepted; however, please allow additional processing time in the badging office for cash and check payments. When paying cash, please bring exact amount for cash payments.