Welcome to Denver
Denver International Airport is proud to be the gateway to Denver, Colorado, and the Rocky Mountain West. Although Denver International is one of the busiest airports in the world, it is easy to travel to or from your international flight
If you are connecting to another flight, once you have cleared customs you will leave the U.S. Customs area and proceed to passenger security screening in Jeppesen Terminal. Once through security-screening, take an automated train from the terminal to your departure gate. You can recheck your baggage outside of the U.S. Customs area, and airline personnel will direct you to your departure gate. Baggage carts are available free of charge in the U.S. Customs area.
Traveling Between Jeppesen Terminal and Gates
An automated train quickly connects Jeppesen Terminal to A Gates, B Gates, and C Gates. The train trip from A Gates to B Gates is approximately three minutes. You can travel from A Gates to C Gates in less than five minutes. Train stations are located in the center of all four buildings. Signs will direct you. If your destination is an A gate, then you can walk there using a bridge to A Gates.
If you are arriving from another country and have not cleared U.S. Customs and Border Protection, you will arrive at the airport's A Gates. When you disembark from the plane, you will travel through a passageway and over an enclosed bridge; then take an escalator or elevator to U.S. Customs and Border Protection, located in Jeppesen Terminal.
U.S. Customs and Border Protection
Customs and Border Protection (CBP) officers will examine your passport and other required government documentation. You will collect your baggage and exit the inspection area by handing your CBP Form 6059B to the CBP officer at the exit. You can find more information on U.S. Customs and Border Protection at www.cbp.gov.
The phone number for the offices of the U.S. Customs and Border Protection is: (303) 342-7400
- Global Entry is a U.S. Customs and Border Protection (CBP) program that allows expedited clearance for pre-approved, low-risk travelers upon arrival in the United States
- Global Entry members are processed by biometric identification in less than five minutes at kiosks at Denver International Airport
- Global Entry is intended for frequent international travelers, but there is no minimum number of trips necessary to qualify for the program
Mobile Passport Control
International passengers entering the United States through Denver International Airport now have access to Mobile Passport, the first authorized app to expedite a traveler’s arrival in this country. With Mobile Passport, passengers will experience shorter wait times, less congestion in the customs area, and faster processing.
- Mobile Passport allows arriving U.S. citizens and Canadian visitors to submit their passport information and customs declaration form via a smartphone or tablet prior to being processed by U.S. Customs and Border Protection
- Android and iPhone users can download the Mobile Passport app for free from the Google Play Store and Apple App Store.
- The app does not require pre-approval; it is free to use and does not collect any new information about travelers
- Travelers who use the app will be prompted to create a profile with their passport information
- Eight specialized scanning units within the international arrivals area read mobile quick response (QR) codes generated by the app, which provide customs officers with each traveler’s relevant passport and declaration information
- Upon landing in the United States, travelers will complete the “New Trip” section by selecting their arrival airport and airline, taking a photo of themselves, and answering a series of custom declaration questions
- Then, using the app, arriving passengers can submit their customs declaration forms to receive an electronic receipt with an encrypted QR code
- Travelers take their passports and mobile devices with the QR-coded receipts to a customs officer for processing
Follow this link for more information about Mobile Passport.
Departures out of Denver
All departing passengers begin their journey in Jeppesen Terminal where ticketing, flight check-in, baggage check-in, and security screening are located. Airline counters are located on both sides of the terminal: Terminal East and Terminal West. Once you have passed through passenger security screening, you can take an automated train from the terminal to a concourse and your departure gate. As most international flights depart from A Gates, you may also choose to walk the enclosed bridge that connects Jeppesen Terminal to A Gates. A passenger security screening checkpoint is located at the bridge entrance, which is on Terminal Level 6.
All departing passengers must go through passenger security screening. You must be ready to show an agent a valid passport or other approved government-issued photo identification and a flight boarding pass before entering the screening area. The U.S. Transportation Security Administration describes security screening and its airline travel policies on its Web site: www.tsa.gov.
There are three currency exchange locations in the airport:
- Foreign Money, Center core of A Gates: map
- Money Exchange, Center core of B Gates: map
- World Wide Money Exchange, Jeppesen Terminal Level 5: map
Each currency exchange company may offer the following services:
- Trade 85 foreign currencies
- Cash foreign or domestic travelers checks
- Money Gram
- Note: you may use your credit card to withdraw US dollars at any ATM machine at the airport
Free Global Calling
- Jeppesen Terminal, A, B and C Gates
- Look for free phones
- Make free domestic and international phone calls
- International calls free for first 10 minutes, additional minutes $0.25 per minute + 15% tax
- Smokin’ Bear Lounge, C Gates
Tax and Duty-Free Shops
- A Gates: duty-free store accessible to International Passenger only
- B Gates (near B39): duty-free kiosk