Passengers with Special Needs |
Security Screening |
Traveling with Children |
Traveling with Pets
Passengers with Special Needs
Denver International Airport prides itself on being a facility that is easy to use. Should you need help, we have resources to assist you.
Accessible parking spaces are available in Terminal Garage West and Terminal Garage East (Levels 1, 2, 4 and 5), the Economy West and Economy East parking lots, and Pikes Peak Shuttle Parking. All vans and buses serving the shuttle and economy parking lots are lift-equipped.
Wheelchair or electric cart service is available from your airline.
You can access all high-traffic areas of the airport – including ticketing,
baggage claim, and all train stations – by elevators. Generally speaking,
if you see an escalator, there is an elevator nearby.
If you anticipate receiving a page or if you wish to leave a standard audible page, use a TTY unit and dial (800) 688-1333 for assistance.
All public area restrooms can accommodate people with disabilities. If you need
assistance, you and the person assisting you may want to use one of our 18
unisex/family restrooms located throughout the terminal and concourses. Our
Customer and Special Services staff and Hospitality Ambassadors
can help you find a unisex/family restroom. You can also use a white courtesy
telephone (dial 2000) or a pay telephone at no charge (press button for Information
and Paging) to obtain locations of the unisex/family restrooms.
Elevators are located in the terminal’s two security-screening
areas and in the central areas of all concourses. Use an elevator to descend
to the train station.
Several TTY public pay telephones for the deaf and hearing-impaired are conveniently
located throughout the terminal and concourses. Each unit is marked with the
international symbol for TTY. Customer and Special Services staff
and Hospitality Ambassadors can help you find a TTY unit.
Visual paging monitors are located in the terminal building, Level 6, on
both east and west sides near the flight information display monitors and on Level 5 at baggage claim carousels. Visual paging monitors are also located in all three concourses near flight
information display monitors.
Wheelchairs and electric cart service are provided by the airlines for their
customers. Service can be requested from the airline in advance or at the ticket
counter when you check in. Additionally, wheelchairs are available
from Travelers Assistance located in the Terminal and in the Concourse
B Information Booth, or by calling (303) 342-0400.
DIA has one designated pet-rfelief area located outside Jeppesen Terminal
on Level 2 West, not far from Door 200.
Pets can wander in a designated enclosed area for relief or exercise.
The area is wheelchair accessible. Connecting passengers with pets who
want to use the area should plan on at least 30 minutes of travel time
to the terminal and back to an airline gate (factor in the time needed
to go through security screening again). Because of security restrictions,
no area is available outside a concourse.
Read more about Traveling with Pets
The City and County of Denver, as owner and operator of DIA, does not discriminate on the basis of disability in admission to, access to, treatment of, or employment in its programs and activities. This notice is provided as required by the Rehabilitation Act of 1973, Section 504 and Title II of the Americans with Disabilities Act of 1990. Questions, concerns, complaints or requests for additional information regarding these laws may be forwarded to:
ADA Compliance Officer
Department of Aviation
Denver International Airport
Airport Office Building, 9th Floor
8500 Peña Boulevard
Denver, Colorado, 80249
The Division of Managed Care at Denver Health oversees the Denver Health Medical Center at Denver International Airport. Services include occupational medicine, primary health care, and injury care. The Medical Center serves the needs of travelers and visitors, city employees and businesses at or near DIA.
The medical center is located in Jeppesen Terminal, at the north end of Level 6, West. The Denver
Health Medical Center is open seven days a week from 8 a.m. to 5 p.m., excluding
holidays. Patients are seen on either an appointment or walk-in basis.
After-hours calls are managed by Denver Health paramedics at DIA. You can
reach the center by calling (303) 317-0607.
Denver International Airport has 14 defibrillators available in passenger areas for use in cardiac emergencies. White signs labeled “Automatic External Defibrillators,” with a red heart and a stylized image of an electrical charge, identify the locations.
Four defibrillators can be found in Jeppesen Terminal, including one at the
Information Booth, on Terminal Level 5 near the fountain.
The devices are also mounted at several locations on the concourses.
DIA has 18 unisex/ family) restrooms for mothers or fathers who need to escort
a child. Parents who need to change a baby’s diaper can do so in airport restrooms,
which have built-in platforms for that purpose. Liquid baby formula and breast
milk are allowed through security as long as the parent bringing it is with
a child. Declare baby food or formula at passenger screening.
DIA realizes that some travelers, such as senior citizens or parents traveling with infants, may have special needs. Our Travelers Assistance Program volunteers can help. Travelers Assistance offers a range of services that includes providing wheelchairs or oxygen for passengers between flights. Travelers Assistance is located in Jeppesen Terminal on Level 5. If you have specific questions or need to make advance arrangements for special assistance not provided by your airline, call (303) 342-0400.
