About DIA
DIA’s customer service begins with the Customer Service
staff. Located in airport information booths, these employees answer questions
regarding airlines, flight information and how to move around the airport.
Staff at the information booths also provide paging services. Customer
Service staff can guide you to the best resources to meet your needs, and they
can provide tourist information about Denver and Colorado. The airport has an
information booth in Jeppesen Terminal and in each concourse.
White courtesy telephones are located throughout the airport. Dial 2000 for
a direct link to Customer Service personnel for paging, information, and to
report emergencies.
| |
 Video |
Items found in public areas at the airport are taken to Airport Lost and
Found on Level 5 North in Jeppesen Terminal, near International Arrivals.
The Lost and Found office is open Monday through Friday, 8 a.m. to 7:30
p.m., and Saturday and Sunday, 8 a.m. to 6 p.m. To inquire about an item
lost at an airport location (restaurant, bathroom, security screening,
etc.) call (303) 342-4062 (menu option 3), (800) AIR-2DEN (menu option
4) or send an inquiry by e-mail.
Personal items lost while in flight or at an airline gate are collected and held for claim by the respective airline. Lost luggage is also held for claim by airline companies. To report lost items or luggage, visit our Airlines at DIA Web page to contact your airline directly.
|
| |
Video |
| Denver International Airport's friendly Hospitality
Ambassadorsprovide
information and other assistance for airport guests. You can find Ambassadors,
identifiable by their white cowboy hats, throughout the airport. They can help
you navigate the airport smoothly, locate gates, services and amenities. These
community volunteers can also provide interesting facts about Denver International
Airport. |
Baggage carts are located near ticket counters, baggage carousels and
security-screening checkpoints in Jeppesen Terminal, Levels 5 and 6.
Cart rental is $3 and machines accept coins or bills. When you return the cart
to any rack you will receive a 25-cent refund. For arriving international travelers,
carts are provided at no charge in the Federal Inspection Services area. For
the safety of our guests, baggage carts are not allowed on the train, on
moving walkways, or on escalators.
Rental lockers are not available at the airport but a baggage storage facility is located in Jeppesen Terminal Level 5. For more information, contact the Airport Baggage Center at (303) 342-5858.
The Public Service Credit Union branch at Denver International Airport is a
full-service financial institution offering a variety of products and services,
including savings, checking, loans, mortgages, home banking, travelers' checks,
money orders, and much more.
Located on Level
6 in Jeppesen Terminal, with 14 Co-Op Network ATMs positioned throughout
the terminal and concourses, Public
Service Credit Union provides
convenient access to cash and financial services for employees and guests at
Denver International Airport. In addition, through its affiliation with the
Credit Union Shared Branching Network, credit union members from across the
country can easily access their own credit union accounts from DIA.
The Jewish and Christian Interfaith Chapel and the Islamic Masjid are open
24 hours a day for meditation. They are located on Level 6, Terminal East atrium,
near the south end.
DIA provides free WiFi Internet access throughout the airport in Jeppesen Terminal
and Concourses A, B, and C.
Your wireless device should automatically detect and connect to DIA’s
free public wireless network. To connect manually, use the airport's
service set identifier (SSID) of DIAFREEWIFI. The SSID is case sensitive,
use all capitals when entering the identifier manually.
If you do not automatically connect, or if you are having trouble making a
connection, call (888) 490-3771 for 24-hour customer support. Additional
information about DIA’s WiFi service is available at aiport information
booths.
DIA has one designated pet-exercise area located outside Jeppesen Terminal
on Level 2 West, not far from Door 200.
Pets can wander in a designated enclosed area for relief or exercise.
The area is wheelchair accessible. Connecting passengers with pets who
want to use the area should plan on at least 30 minutes of travel time
to the terminal and back to an airline gate (factor in the time needed
to go through security screening again). Because of security restrictions,
no area is available outside a concourse.
Read more about Traveling with Pets
A full-service retail U.S. Post Office is located on Level 6 West of the Jeppesen Terminal.
Passengers and visitors at Denver International Airport can mail letters and
packages, as well as purchase stamps, commemorative gifts, or packaging materials.
Hours of operation are 7 a.m. to 5 p.m., Monday through Saturday.
The Rocky Mountain United Service
Organization (USO)
Center is for traveling members of the armed forces and their families. It is
located beyond security screening in the President’s Club at the end of
the pedestrian bridge connecting Jeppesen Terminal with Concourse A.
For questions about the USO Center, contact Hedy Margolis, director of the
Rocky Mountain USO Center, (303) 342-6876, or e-mail hmargolis@uso.org.
DIA is a non-smoking airport with the exception of four smoking lounges. The
Aviator's Club is located on the west side of Jeppesen Terminal, Level 6, in
the atrium. Another smoking lounge, Mesa Verde, is on the center core mezzanine
of Concourse A. Concourse B’s Aviator’s Club smoking lounge is
on the mezzanine level, center core. The smoking lounge on Concourse
C, Smokin’ Bear, is in the concourse level’s center core. You
can also smoke outside the terminal, but not the concourses.
