Denver International Airport (DIA) is proud to be the gateway to Denver, Colorado,
and the Rocky Mountain West. Although DIA is one of the busiest airports in the
world, you will discover how easy it is to travel to or from your international
If you are connecting to another flight, once you have cleared customs you will
leave the U.S. Customs area and proceed to passenger security screening in Jeppesen
Terminal. Once through security-screening, take an automated train from the terminal
to your departure gate. You can recheck your baggage outside of the U.S. Customs
area, and airline personnel will direct you to your departure gate. Baggage carts
are available free of charge in the U.S. Customs area.
An automated train quickly connects DIA’s Jeppesen Terminal to A Gates, B Gates,
and C Gates. The train trip from A Gates to B Gates is approximately three minutes.
You can travel from A Gates to C Gates in less than five minutes. Train stations
are located in the center of all four buildings. Signs will direct you. If your
destination is an A gate, then you can walk there using a bridge to A Gates.
If you are arriving from another country and have not cleared U.S. Customs, you
will arrive at DIA’s A Gates. When you disembark from the plane, you will travel
through a passageway and over an enclosed bridge; then take an escalator or elevator
to U.S. Customs and Immigration, located in Jeppesen Terminal.
Immigration agents will examine your passport and other required government documentation.
You will collect your baggage and enter a line for a U.S. Customs officer, who will
ask whether you have any merchandise or currency to declare before you enter the
United States. You can find more information on U.S. Customs and Immigration at
The phone number for the DIA offices of the U.S. Customs and Immigration Service
is: (303) 342-8400.
All departing passengers begin their journey in Jeppesen Terminal, where ticketing,
flight check-in, baggage check-in, and security screening are located. Airline counters
are located on both sides of the terminal: Terminal East and Terminal West. Once
you have passed through passenger security screening, you can take an automated
train from the terminal to a concourse and your departure gate. As most international
flights depart from A Gates, you may also choose to walk the enclosed bridge that
connects Jeppesen Terminal to A Gates. A passenger security screening checkpoint
is located at the bridge entrance, which is on Terminal Level 6.
All departing passengers must go through passenger security screening. You must
be ready to show an agent a valid passport or other approved government-issued photo
identification and a flight boarding pass before entering the screening area. The
U.S. Transportation Security Administration describes security screening and its
airline travel policies on its Web site:
If Denver is your final destination, you will find the airport’s international arrivals
area once you've cleared U.S. Customs in Jeppesen Terminal. Here, you can meet family
or friends, rent a car, get a taxicab, or arrange for other ground transportation.
Hotel and tourism information also is available in the terminal. The vibrant city
of Denver is about 35 minutes from the airport, and you can drive to the spectacular
Rocky Mountains in less than one hour.
Rental car, taxicab, bus, and shuttle counters are located at Jeppesen Terminal.
Walk to the center of the terminal atrium to find rental car agents, to get information
about or to schedule a shuttle, or to hire a limousine or taxicab (Terminal Level
Customs and Immigration
Airport customer service is available at information booths throughout the airport.
Customer service agents and can answer questions about the airport other services.
There is an information booth in Jeppesen Terminal and on each concourse. Customer
service agents can provide assistance in several languages, and also can call a
company that provides interpreters for more than 20 languages.
The airport’s friendly Hospitality Ambassadors are stationed throughout the airport.
They wear white cowboy hats and beige leather vests, so they are easily recognizable.
The Hospitality Ambassadors will be happy to give you directions or other assistance.
You can exchange currency at World Wide Money Exchange, located in Jeppesen Terminal
to the right as you exit the international arrivals area. There are additional locations
at A Gates and at B Gates, on the gate level above the train station. Automated
teller machines (ATMs) are located throughout the airport.
Denver International Airport has more than 140 shops and restaurants that are located
Jeppesen Terminal and concourses A, B and C. Dine or shop in the airy, spacious
Jeppesen Terminal. On the concourses, especially above the train stations, you can
find more restaurants, coffee shops, boutiques and fine clothing stores.
Passengers who are departing on international flights can shop in the duty-free
store at A Gates, on the gate level above the train station. A duty-free kiosk is
located at B Gates, near Gate B39.
A full-service retail U.S. Post Office is located on Level 6 in Jeppesen Terminal.
You can mail letters and packages, as well as purchase stamps, commemorative gifts,
or packaging materials.
DIA provides free WiFi Internet access throughout the airport, in Jeppesen Terminal
and A, B, and C Gates.