VOL 6, ISSUE 3
 
Summer 2007    
 
   
WHAT'S INSIDE
   
   
     
 

 

     
  Turner West Announces Retirement
DEN Manager of Aviation to Leave in 2008
 

Turner West PhotoTurner West has announced that he will retire in the spring of 2008 as manager of aviation at Denver International Airport. West will end a 41-year career in the aviation industry, including 22 years with the Denver airport system.

The search for a new manager will begin immediately to identify the best possible candidates and ensure an ample transition period.

“I wanted to announce my retirement now so that Mayor Hickenlooper has ample time to find an outstanding manager to lead this great airport and to continue our record of achievement,” West said. “This is an exciting time for DEN, and the new manager will lead the airport through an important transition by seeking more international nonstop routes, crossing the 50 million passenger threshold, and overseeing implementation of a new master plan.”

West’s career involved various maintenance and engineering management jobs for a number of airlines, including Braniff International, Texas International, and the original Frontier. In 1985, he was named director of maintenance for Denver’s Stapleton International Airport, and he later served as DEN’s deputy manager of aviation/maintenance and engineering. Mayor John Hickenlooper appointed him co-manager of aviation in 2003, and named him manager of aviation in 2006.

West played a leading role in a number of DEN accomplishments:
• Negotiating new agreements with Frontier and United airlines, enabling both carriers to continue growing in Denver
• Opening the longest commercial runway (16,000 feet) in North America
• Welcoming Southwest Airlines back to Colorado
• Increasing domestic and international flights, including Lufthansa’s new nonstop route to Munich
• Opening a new 16-gate regional jet facility with 13 loading bridges
• Increasing airport revenues by 13% to $501 million, and growing passenger volume by 33% to 47.3 million annual passengers in 2007
• Increasing non-airline revenues by 40%, allowing DEN to lower airline landing fees, an important factor in attracting more carriers.
• Overseeing the development of a new master plan for future growth at DEN.

The City and County of Denver will hire an executive search firm to lead the recruitment effort. The firm will launch an international search during the summer with the aim of providing a list of candidates for consideration in the fall. The goal is to have the new manager in place in early 2008, allowing the new hire a transition period to work alongside West.
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  Taking Flight!
Air Service Update
 


San Jose, Costa Rica
Frontier Airlines has announced new nonstop service from Denver International Airport to San Jose, Costa Rica, beginning Nov. 30, 2007. Roundtrip flights are scheduled on Monday, Wednesday, Friday, and Sunday.


 


Seasonal to Anchorage, Alaska

Alaska Airlines began seasonal nonstop service from Denver to Anchorage, Alaska, on June 3, 2007. Operated with Boeing 737 aircraft, this service will end on Sept. 18, 2007.

United Airlines increased its service from Denver to Anchorage by adding an additional daily nonstop flight on June 7, 2007.

Frontier Airlines announced the start of seasonal nonstop service from Denver to Anchorage, Alaska, effective May 5, 2007. The flight is operated with Airbus 319 aircraft, and will end on Oct. 14, 2007.

Sheridan, Wyoming
Great Lakes announced nonstop daily service from Denver to Sheridan, Wyo. Flights began on May 10, 2007, and are operated using Beechcraft 1900 and EMB 120s.

Maui, Hawaii
United Airlines began nonstop service from Denver to Maui, Hawaii,
on June 7, 2007. This daily service is operated using Boeing 767-300 aircraft.

Kalispell, Montana
United Airlines began nonstop service from Denver to Kalispell, Mont. (the gateway to Glacier National Park) on June 7, 2007. United will operate the twice-daily flight with regional jets.

Jacksonville, Florida
Frontier Airlines began nonstop service from Denver to Jacksonville, Fla., on June 15, 2007. The daily flight is operated with Airbus aircraft.

Oakland, California
Southwest Airlines began nonstop service from Denver to Oakland, Calif., on June 17, 2007. The airline will operate five daily flights with Boeing 737-700 aircraft.

Los Angeles, California
Delta Air Lines has announced new nonstop service to Los Angeles, Calif., beginning July 1, 2007. Delta Connections carrier ExpressJet Airlines will operate the four new daily flights utilizing regional jets.

New York, New York
Delta Air Lines has announced new service between Denver and New York’s JFK Airport effective July 1, 2007. The nonstop flight will be operated with Boeing 737-800 aircraft.

Baton Rouge, Louisiana
Frontier Airlines will start twice-daily nonstop service from Denver to Baton Rouge, La., beginning Aug. 14, 2007. The flight will be operated with EMB-170 aircraft.

Bakersfield, California
United Airlines has announced new nonstop service from Denver to Bakersfield, Calif., beginning Sept. 5, 2007. The daily flight will be operated with United Express regional jets.

Little Rock, Arkansas
United Airlines has announced new nonstop service from Denver to Little Rock, Ark., beginning Sept. 5, 2007. The twice-daily flights will be operated with United Express regional jets.

   
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  Pikes Peak Parking Just Got Better
New Routes Improve Service  

Denver International Airport is known for world-class customer service, and that service extends even to the farthest reaches of its parking lots.

In late June 2007, DEN increased shuttle bus service to the Pikes Peak parking lot by splitting the lot into two routes. Route A will service the northern half of the lot and the nine pick-up/drop-off shelters located there, while Route B will service the southern half of the lot and the nine shelters in that area. The goal is to decrease the wait time and travel time for passengers on airport shuttle buses.

Travelers should be on the lookout for numerous signs in the Pikes Peak lot and on the marquees of the buses to tell them which shuttle to board. In addition, customers will be given “Where I Parked” cards when they enter the shuttle bus.

These measures will help travelers locate the Pikes Peak Route A or the Pikes Peak Route B bus upon their return. Just head to Level 5, Island 5, on either side of Jeppesen Terminal. Each route will have its own pick-up area clearly marked at the island, along with a friendly representative available to answer questions.

Remember, the Pikes Peak Shuttle Lot is the least expensive and closest shuttle lot serving DEN. It’s just $5 a day with no fees or taxes added and no reservations needed. If this lot fills, DEN opens the Mount Elbert Shuttle Lot, with 8,000 more spaces for the same $5.00 a day price.

The Pikes Peak Shuttle Lot also offers free services for passengers, including jump starts, tire inflates, a vehicle lockout service, and assistance to help you find your lost car. Pikes Peak also has an oversized-vehicle parking area, which is great for campers or trailers.

Please visit our website at www.flydenver.com for more parking options, rates, and locations.

   
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  Denver International Airport Receives ISO Recertification
 

You may have heard the old expression “it’s not easy being green.” But Denver International Airport believes it’s not only easy, but necessary. DEN recently completed a recertification audit confirming that its Environmental Management System (EMS) conforms to ISO 14001:2004, the international standard for EMSs. DEN is one of the very few international airports to have an ISO 14001-certified EMS that encompasses the entire facility.

Some of the more noticeable aspects of DEN’s EMS include:
• A large fleet of alternative fuel and hybrid vehicles
• A robust recycling program that recently added plastic and aluminum recycling in the public areas of the airport
• Addition of glass from concession businesses into the recycling stream
• An aircraft deicing fluid management program that captures approximately 70% of the fluid applied
• Onsite recycling of aircraft deicing fluid
• More than a 75% reduction in the amount of hazardous waste generated at the airport since 2000
• Overall increased awareness of DEN’s environmental programs among airport employees and business partners

In 2001, DEN began strengthening its environmental program by developing an EMS. The EMS is designed to improve the airport’s ability to aggressively and proactively manage environmental issues, to evaluate and implement pollution-prevention solutions, and to continuously improve environmental performance. The EMS was originally recommended for registration and the certificate was received on May 25, 2004. The airport will maintain a continuous certification through semiannual surveillance audits conducted by an external registrar.

“DEN is an integral part of the City of Denver’s commitment to the environment,” said DEN Aviation Manager Turner West. “And this certification is the centerpiece of our environmental efforts here.”

In addition, because DEN has an ISO 14001-certified EMS, the airport was accepted into the Colorado Department of Public Health and Environment’s Environmental Leadership Program as a Gold Level Member in 2004, and the U.S. Environmental Protection Agency’s National Environmental Performance Track Program for environmental leaders in 2006. DEN was the first airport in the country to be accepted into this elite EPA program.

Airport management will strive to make sure green is a primary color at DEN for years to come.

   
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  Denver International Airport To Build World Class Hotel
 

A world-class airport should have world-class amenities. That’s the idea behind the latest project at Denver International Airport.

Eight companies responded to DEN’s request for proposals to own, manage, finance and/or build a 499-room, four-star, four-diamond hotel to be connected to the airport’s Jeppesen Terminal.

“There are a lot of exciting ideas out there for how to build, finance, and manage an on-site hotel like this,” said DEN chief deputy manager Cheryl Cohen-Vader. “This initial process will give us an idea of what would work best out here.”

The airport actually broke ground in 2002 on a hotel that Westin had committed to build. But those plans were shelved a short time later over concerns about United Airlines’ bankruptcy and lingering effects from the terrorist attacks of September 2001.

Now traffic is again surging at DEN, and the time is right to explore this much-requested amenity.

“You look at most of the other major airports in this country, and almost all of them have some sort of luxury hotel on property or nearby,” said Cohen-Vader. “It’s a matter of providing our travelers with the best possible amenities, but it’s also a matter of keeping up with our competition.”

Proposers can use either their own design, within stipulated parameters, or an existing FAA-approved design that includes 38,000 square feet of meeting and conference space, a fine-dining restaurant, all-day restaurant, lounge, newsstand/gift shop, business center, swimming pool, and health club. The existing design calls for the hotel to be connected to Jeppesen Terminal via an enclosed pedestrian bridge.

 


The proposed hotel must be an internationally recognized brand operated by an established operator of luxury and upscale hotels. The lease term will be 55 years, with two 10-year extensions possible. The developer will pay ground rent, plus additional rent to be negotiated during the selection process.

Once a proposal is selected, construction could start as early as next year, and the hotel could be open by 2010.


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Turner West, manager of aviation at Denver International Airport, with Miss China Universe, Ningning Zhang. Miss China was hosted by the Colorado Tourism Office, and met with airport officials to help promote direct airline service to China.
 
 
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  Seen here is the Denver and Colorado delegation in Munich, Germany previewing a new A380 aircraft. The event was part of the inaugural celebration of the Lufthansa Munich-Denver nonstop flight which launched service on March 31, 2007.
   
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DEN TELEPHONE NUMBERS
 
 
Airport Information
303-342- 2000 or
800-AIR-2-DEN
 
  Ground Transportation Information 303-342-4059  
  Parking Information 303-342-7275  
  Security Screening Wait Times 303-342-8477  
  Transportation Security Administration Complaint Line for passenger security screening at any U.S. airport 800-255-1111  
     
 
Wing Tips is a quarterly publication of the Public Relations and Marketing Division at Denver
International Airport. Please contact us at marketing@diadenver.net
.
 
     
 


John Hickenlooper, Mayor
City & County of Denver